Lead exceptional guest experiences for Rocky Mountaineer while managing destination operations, safety, and frontline teams during the 2027 season. This temporary parental-leave assignment covers April through October.
As Guest Experience Manager, you will report to the Senior Manager, Guest Experience and serve as Rocky Mountaineer's primary on-the-ground leader. You will translate service standards into daily execution while coordinating partners, internal stakeholders, and destination teams. The role combines operational reporting, scheduling, coaching, and process improvement.
Key Responsibilities:
- Lead daily station and Guest Centre operations
- Address guest issues as the accountable onsite decision maker
- Coach teams through recruitment, training, scheduling, and performance management
- Coordinate train operations, transfers, and irregular operations
- Monitor metrics, KPIs, safety procedures, and operational improvements
Requirements:
- Five-plus years of operations leadership experience
- Bachelor's degree in Tourism, Hospitality, or equivalent experience
- Valid Alberta or British Columbia Class 5 Driver's License
- Proficiency with Microsoft Office tools
- Ability to work variable shifts and lift up to 50 pounds
Bring people leadership, operational judgment, and guest experience expertise to Rocky Mountaineer's destination operations during this seasonal assignment.
Guest Experience Operations Manager in Banff employer: Rocky Mountaineer
Armstrong Collective is an exceptional employer that values innovation and collaboration, making it an ideal place for experienced research analysts to thrive. With a strong focus on employee growth, we offer comprehensive training programs and opportunities to lead impactful projects that directly influence customer experiences. Our hybrid work culture promotes flexibility and work-life balance, ensuring that our team members can excel both professionally and personally in a supportive environment.
