Coordinate critical customer issues at ROCKWOOL's Milton office, using strong communication and analytical skills in a fully onsite contract role. Support recovery during supply disruptions and service challenges.
Reporting to the Customer Service Manager, this Customer Service Representative manages at-risk orders and coordinates recovery plans. You will work across Customer Service, Supply Chain, Planning, Operations, Logistics, and Sales. The contract continues until March 2027.
Key Responsibilities:
- Manage crisis orders during shortages, disruptions, and business interruptions
- Communicate recovery plans for delayed or at-risk orders
- Maintain visibility of critical customer orders and status updates
- Participate in crisis calls and recovery meetings
- Track recovery actions, owners, timelines, and outcomes
Requirements:
- Two to three years of related customer service experience
- Customer-facing experience managing strategic accounts or escalations
- Strong communication, presentation, analytical, and problem-solving skills
- Ability to manage complex issues and competing priorities
- Proficiency with company software, SAP, and Microsoft Office
Bring customer issue management, recovery coordination, and cross-functional communication to ROCKWOOL's Milton customer service team.
Customer Service Crisis Coordinator in Milton employer: rockwoolgroup
ROCKWOOL is an exceptional employer located in Milton, offering a dynamic work environment that fosters collaboration and creativity. With a strong commitment to employee growth, competitive pay, and a culture that values diversity and inclusion, we empower our team members to thrive while making a meaningful impact on communities through sustainable practices. Join us to be part of a global leader dedicated to enriching modern living and building a better future for generations to come.
