Coordinate customer recovery plans at ROCKWOOL's Milton office using strong communication and problem-solving skills in a fully onsite contract position. Support timely resolutions for critical orders.
Reporting to the Customer Service Manager, the Service Recovery Support manages customer issues during supply disruptions and service challenges. This contract continues until March 2027. The role works across Customer Service, Supply Chain, Planning, Operations, Logistics, and Sales to minimize customer impact.
Key Responsibilities:
- Manage crisis orders during shortages, constraints, disruptions, and outages
- Communicate recovery plans for delayed or at-risk orders
- Maintain visibility of critical customer orders and status updates
- Participate in crisis calls and recovery meetings
- Track actions, owners, timelines, outcomes, and escalations
Requirements:
- Two to three years' related customer service or operations experience
- Strategic account or escalation management experience
- Strong communication, presentation, analytical, and problem-solving skills
- Ability to manage complexity and competing priorities
- Proficiency with company software, SAP, and Microsoft Office
Bring customer-facing expertise, organized recovery coordination, and analytical problem-solving to ROCKWOOL's Milton Customer Service team.
Service Recovery Support Specialist in Milton employer: ROCKWOOL Group
ROCKWOOL is an exceptional employer located in Grand Forks, offering a dynamic work environment that prioritizes safety, employee growth, and community impact. With competitive pay and comprehensive benefits from day one, including wellness perks and educational assistance, we empower our employees to thrive both personally and professionally. Our inclusive culture fosters collaboration and innovation, making it a rewarding place to build a meaningful career while contributing to sustainable solutions for future generations.
