At a Glance
- Tasks: Manage enterprise customer relationships and drive platform adoption for maximum value.
- Company: Join Riverside, an innovative AI-powered content creation platform trusted by major brands.
- Benefits: Competitive salary, dynamic work culture, and opportunities for professional growth.
- Other info: Fast-paced startup environment with a focus on collaboration and impact.
- Why this job: Be a key player in transforming how stories are shared globally with cutting-edge technology.
- Qualifications: 5+ years in customer success within SaaS and strong communication skills.
The predicted salary is between 75600 - 92400 $ per year.
For many of us there’s that one podcast we never miss, and video content is part of our daily routine, whether it’s professional or personal. Here at Riverside, we built an AI-powered platform that helps content creators, podcasters, marketers, and more at major brands like Netflix, Disney, Google, and Microsoft to create high-quality content with ease. Riverside’s technology streamlines the entire content creation process, turning ideas into professional-grade content with the highest production standards, without requiring expensive equipment or external services. The secret? AI-driven tools that replace traditional production roles like editing, directing, and design, automating the entire process at the click of a button.
About The Customer Success Team
Our Customer Success team is dedicated to helping our customers maximize the value of our platform. We build strong relationships, provide strategic guidance, and ensure a seamless experience from onboarding to renewal. Acting as trusted advisors, we proactively address challenges, drive adoption, and identify opportunities for growth. If you're passionate about delivering exceptional customer experiences and thrive in a dynamic, relationship-focused role, this is the team for you.
On your day-to-day
You will manage a portfolio of Enterprise customers, acting as a strategic partner and trusted advisor to help them unlock the full value of Riverside. Your focus will be on driving adoption, enabling success at scale, and ensuring long-term retention and growth. You’ll lead regular business reviews, guide high-impact conversations, and identify opportunities for renewals and expansion. As the voice of the customer, you'll collaborate cross-functionally with Product and Marketing to influence roadmap priorities and share best practices. Your ability to build deep relationships, think proactively, and consult on how Riverside fits into broader business goals will be key to your success.
Location: This role is open to candidates based in Toronto or the Greater Toronto Area (GTA). The role will require one office day every month at our Downtown Toronto office.
Requirements: What you bring to the table:
- At least 5+ years of experience in customer success in a SaaS environment managing enterprise logos.
- Experience working in a fast-paced startup environment.
- Occasional client visits.
- Passion to apply your tech-savviness to learn Riverside’s product functionality.
- An ability to excel in achieving KPIs and targets.
- Strong verbal and written communication skills in English.
- Strong analytical and problem-solving skills.
- Ability to prioritize, organize, and execute multiple tasks with deadlines.
Bottom line? If you want to take part in transforming how people and businesses share their stories globally, Riverside’s your place. The work is challenging, the culture is fast-paced, and the people are exceptionally brilliant. And if that’s not enough, we guarantee that your ideas will genuinely make an impact.
Enterprise Customer Success Manager in Toronto employer: Riverside
Riverside is an exceptional employer that fosters a dynamic and innovative work culture in the heart of Toronto. As a Customer Success Manager, you will not only have the opportunity to drive customer excellence for enterprise clients but also benefit from a collaborative environment that prioritizes employee growth and development. With a focus on leveraging cutting-edge AI technology, Riverside offers unique advantages such as strategic involvement in product enhancements and a commitment to long-term career advancement.
