Security Supervisor

Become Part of a Team That’s Improving Lives

Riverside Health Care’s greatest strength is our skilled team of employees with the common goal of delivering exceptional quality health care services across the Rainy River District.

We support a safe and healthy work environment where each person is valued, respected and where personal and professional growth is encouraged.

We are always seeking dedicated individuals who share our values of integrity, being accountable, caring, and progressive.

Head Office at LVGH, willrequire travel to other sites

REPORTSTO (Title)

Interim VP, Administrative& Support Services

The Security Supervisor is responsible foroverseeing and coordinating security-related risk management plans.

This position is responsible for developing, implementing, and administering the day-to-day delivery of all securityprograms for Riverside Health Care.

Theprimary purpose of this role is to provide a safe and secure environment forpatients, residents, clients, staff, and visitors.

This individual will advocate and seekcontinuous support for integrating optimal security practices and concepts througheffective administration, operations, business practices, and risk assessments.

The Security Supervisor will also providemanagement of security guards at any Riverside Health Care location.

QUALIFICATIONS

• Post-secondaryeducation in the field of criminology, criminal law, and/or Securityadministration preferred.
• Currentvalid ministry approved Security Guard license required or commitment tocomplete the licensing program as part of employment.
• Minimumtwo to five years of experience in security or related field required.
• Highlymotivated team player with the ability to work within a challengingenvironment.
• Knowledgeof Security practices and related legislation in Ontario.
• Mustbe highly organized, possess solid problem solving, analytical, andcommunications skills.
• Excellentorganizational, and interpersonal skills are required.
• Strongcomputer skills with database experience, MS, Word, Email, Excel programcompetency required.
• Commitmentto excellence required.
• Goodhealth.

A demonstrated ability to attend work on a regular and consistentbasis.

Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Vision abilities required by this job include close vision.

• Abilityto deal tactfully and effectively with all types of employees and visitors.
• Demonstratedabilities in leadership roles, critical thinking, problem solving, decisionmaking, and group process.

RESPONSIBILITIES

This position provides security services for Riverside Health Care in accordance with established standards, policies and procedures which includes tasks such as:

1. Responsibility for security servicestandards, policies, and procedures.

2. Reviews security reports, correcting notedproblems and matters stated. Ensure allspecial incident reports are dealt with in a timely fashion.

3. Maintains work relationship with local enforcement, as required.

4. Ensure daily inspection of the site is done, investigating securityconcerns internally and externally on the site.

5. Develop, maintain, and review Securityprotocols on an annual basis.

6. Responsible for developing, planning, and delivering education and training to all security staff.

Responsible for the usage and monitoring ofaudio and video surveillance equipment, BMS Door system and card swipe systemfor employee access and identifying and reporting misconduct or non-compliancewith policies and procedures by staff, patients, or visitors.

8. Workin conjunction with management to plan, co-ordinate and provide for specializedsecurity functions.

Attend to requests by Human Resources to conduct investigations, compile evidence and provide reportsrespecting staff misconduct or breaches of policies and procedures, conduct orcompile surveillance of staff, and provide staff escorts from property forstaffing issues and concerns.

10. Oversee all security andsurveillance issues.

11. Oversee and maintain theadministration of security programs.

12. Review various detailedreports and investigation information pertaining to staff and other issues andincidents for senior management.

13.

Maintain confidentiality ofinvestigations, surveillance and other activities and decision-making by the Security Department, HR and management respecting staff or other persons.

14. Work with maintenance toensure all key and lock problems are resolved in a timely manner.

15. Oversee parking surveillanceand monitoring.

16. Responsible for thedepartment budget and monitoring expenditures throughout the year

17. Advise the Senior Team ofcritical situations.

18. Assist in setting facilitystandards and enforcement of these standards.

19. Participates in thedevelopment and evaluation of standards of practice/program services within thedepartment.

20. Other duties or responsibilities may beassigned.

• Demonstrates a commitment to quality and continuous improvement.
• Provides detailed and timely feedback to employees, direct reports, coworkers, and senior management.
• Ability to problem-solve security and risk management issues. Assigns various security duties and ensures they are completed in a timely manner.
• Adheres to an established work schedule.
• Serves a proactive role model of the behaviours’ characteristic of a leader in alignment with organizational Mission, Vision, and Values
• Adheresto and upholds a Code of Ethics commensurate with professional expectations and organizational policies/procedures.
• Requires minimal supervision/oversight to accomplish assigned duties.
• Displays a positive and respectful attitude to patients, families, employees, and colleagues.
• Serves a positive representative of the organization in the community and during seminars, training courses and conferences in various locations.
• Anticipates needs and takes initiative from an organization-wide perspectives.
• Buildsand maintains professional knowledge by attending educational workshops and training sessions while developing and adhering to a professional development plan.
• Establishesclear deadlines for subordinates and ensures they are met.
• Developsand adheres to a 90-day plan with detailed goals in alignment with RHC’sstrategic plan.
• Participatesin leadership development training sessions and management teammeetings/professional development initiatives.
• Attendsand participates in departmental safety huddles, updates security reports, andprovides follow-up on outstanding issues and/or safety concerns outlined in Incident Management reports or employee complaints.
• Consistentlydemonstrates transparency during decision-making and accepts responsibility foroutcomes.
• Rolemodels decision-making – seeks out and eliminates “we vs. they” mentality.
• Exhibitsand coaches organizational values of Progressive, Integrity, Caring and Accountable
• Identifies, supports, and clearly explains the need for change while continuously seekingand developing processes and best practices to improve patient care/performanceoutcomes.
• Fosters, promotes, and enables an environment of learning and professional development.
• Focuseson ideas and solutions vs. problems and authority while implementing ahorizontal and collaborative approach to problem-solving in a team setting.
• Excellentverbal and written communication skills through various mediums (in-person, phone, webinar sessions, email, and written correspondence)
• Coordinates, hosts, and manages effective team meetings.
• Maintainsdetailed records to document the proceedings of various meetings.
• Providesconsistent and timely follow-up to questions and concerns.
• Startswith WHY and communicates the link between effective human resources practicesto enable quality patient care in alignment with organizational objectives and values.
• Adheresto all provisions of the Employment Standards Act, Occupational Health and Safety Act, Ontario Human Rights Code and Workplace Insurance and Safety Board.
• Practicessafe and healthy work behaviours such as wearing of PPE, prompt reporting toprevent potentially unsafe situations and investigation of incidents as required.
• Effectivelycommunicates and enforces organizational policies and procedures to foster andmaintain a safe and violence-free work environment.

HOURS OF WORK

This is a full-time position with a rotating schedule, the incumbent maybe required to work evenings, weekends, and be on call.

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