At a Glance
- Tasks: Manage SMB customer portfolios and drive success through strategic conversations.
- Company: Riverside, a dynamic company focused on customer success.
- Benefits: Remote work flexibility, competitive salary, and growth opportunities.
- Other info: Join a collaborative team with a focus on innovation and customer satisfaction.
- Why this job: Make a real impact by helping customers thrive and ensuring their long-term success.
- Qualifications: Strong English communication skills and a proactive, KPI-driven mindset.
The predicted salary is between 62100 - 75900 $ per year.
Riverside is seeking a results-driven Customer Success Manager to manage a portfolio of SMB customers remotely from Canada.
You will drive adoption, enable success at scale, and protect long-term retention by guiding strategic conversations and reviews.
Collaborate with Product and Marketing to align roadmaps with customer needs, and pursue renewals and expansion opportunities.
Strong English communication and a proactive, KPI-driven mindset are essential.
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Mid-Market Customer Success Manager – Remote in Toronto employer: Riverside.fm
Riverside is an exceptional employer located in the vibrant Downtown Toronto area, offering a dynamic hybrid work environment that fosters collaboration and innovation. With a strong emphasis on employee growth, we provide comprehensive training, mentorship, and competitive benefits including medical, dental, vision, and stock options, ensuring our team members thrive both personally and professionally. Join us to be part of a high-energy culture where your contributions directly impact our ambitious growth targets and where you can inspire and lead a talented team of Business Development Representatives.
