At a Glance
- Tasks: Be the first point of contact for clients and resolve tech issues quickly.
- Company: Join Rivercity Tech, a trusted IT partner for Saskatchewan businesses.
- Benefits: Enjoy 30 days paid time off, health coverage, and RRSP matching.
- Other info: Work with a tight-knit team and access modern tools and certifications.
- Why this job: Kickstart your IT career in a supportive, growth-focused environment.
- Qualifications: Technical diploma or hands-on experience with strong Windows and Microsoft 365 skills.
The predicted salary is between 47250 - 57750 $ per year.
Rivercity Tech is an established Saskatchewan managed IT company.
We're the crew that small and medium businesses across the province call when they'd rather not think about their tech at all.
We handle the whole stack: IT support, infrastructure, and cybersecurity, and we're in it for the long haul with our clients, not the quick fix.
We take the work seriously and ourselves a little less so.
This is where great IT careers start, and where we love to grow people.
The role
You're the first voice and first reply a client gets when something breaks.
You own the front line: answer fast, fix the straightforward stuff, and route the rest cleanly so nothing falls through the cracks.
It's fast-paced, people-focused work, and it's the best seat in the house to learn the trade and grow with us.
What you'll do
- Take first-response tickets by phone, email, and portal — triage, prioritize, and set clear expectations on next steps
- Resolve common issues: password resets, account lockouts, printer and peripheral problems, and basic Microsoft 365 and Windows support
- Set up and image workstations, prep new-user accounts, and handle basic onboarding and offboarding
- Document every ticket cleanly in our system — clear notes, accurate time entries, proper categorization
- Escalate to a Systems Analyst or Engineer with full context when an issue is beyond first-line scope
- Keep clients informed — a fast, friendly update always beats silence
What you bring
- A technical college diploma (or equivalent hands‐on experience) and a genuine interest in IT support
- Solid Windows and Microsoft 365 fundamentals, and comfort troubleshooting common hardware and software
- Clear, patient communication — you can explain a fix to a non-technical person without making them feel small
- Organized and reliable — you follow the process, and you don't drop tickets
- A valid driver's license and a reliable personal vehicle (required)
- Nice to have
- Comp TIA A+ or Microsoft fundamentals certifications
- Prior help desk, IT support, or co‐op / internship experience (bonus if it's at an MSP)
- A real career ladder — Support Analyst to Systems Analyst to Systems Engineer, with support to earn your certs
- A tight-knit local team where you're a name, not a number
- Modern tools, benefits, and support to earn your certifications
- Work that matters, for businesses right here in Saskatoon
- The benefits
Not the vague kind — here's the actual package
- 30 days (six weeks) of paid time off every year — yes, really
- Health, dental, and vision coverage (50% covered)
- RRSP matching up to 5% of your salary
- Free parking at Innovation Place
Support Analyst in Saskatoon employer: Rivercity Technology Services Ltd.
Rivercity Tech is an exceptional employer that prioritizes employee growth and well-being, offering a supportive work culture where every team member is valued. With 30 days of paid time off, comprehensive health benefits, and a clear career progression from Support Analyst to Systems Engineer, employees can thrive both personally and professionally in the vibrant tech landscape of Saskatchewan. Join us for meaningful work that directly impacts local businesses while being part of a tight-knit team that celebrates success together.
Contact Details:
Rivercity Technology Services Ltd. Recruitment Team
