At a Glance
- Tasks: Lead seller onboarding and manage relationships to drive revenue growth.
- Company: Join Ritchie Bros., a global leader in asset management and sales.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and strong career advancement potential.
- Why this job: Make a real impact by enhancing seller experiences and driving business success.
- Qualifications: 5-7 years in customer success or account management; bilingual in French and English.
The predicted salary is between 47250 - 57750 $ per year.
About Us Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, providing clients with end-to-end solutions for buying and selling used heavy equipment and trucks, as well as other assets across various industries including construction, transportation, agriculture, energy, oil and gas, mining, and forestry. Our mission is to create compelling business solutions so that builders around the world can transact equipment easily and with confidence.
Job Description The Seller Experience Specialist acts as a revenue growth engine by managing the seller relationship after contract signing in an assigned market. This role involves leading the onboarding of each seller, serving as the single point of contact for that market throughout the seller lifecycle, and proactively resolving issues before sellers need to raise them. This specialist knows their market inside and out; they identify and eliminate friction points that may quietly incur costs for both sellers and the company. The Seller Experience Specialist directs daily operations with a strong sense of responsibility and influence, focusing on growing satisfied sellers into larger partners — all while adhering to RB Global's key service principles: courtesy, clarity, efficiency, and total commitment.
Main Responsibilities
- Lead Every Seller’s Onboarding Kickoff: Personally lead the onboarding call, expectation-setting, and first goal conversation for every seller in the assigned market, then brief the internal teams clearly at handoff to ensure effective execution.
- Be the Market’s Lifecycle Point of Contact: Serve as the primary contact for all sellers in the assigned market once they have consigned assets with RB.
- Deliver market briefs and competitive landscape context, and present regular updates to sales leadership.
- Own the Internal Strategy for the Book: Conduct quarterly business reviews using Seller Health Score and Salesforce data; utilize the Smart Report weekly to guide discussions with sellers.
- Illuminate and Remove Friction: Track where sellers encounter issues and manage escalations when necessary, providing insights to leadership.
- Drive Top-Line Growth Through Trusted Relationships: Identify expansion signals and contribute field insights to the Seller Health Scorecard.
- Manage Seller-Facing Escalations and Administration: Handle direct communication with sellers regarding title issues, account escalations, and approvals.
Desired Results
- Strong seller retention driven by proactive engagement.
- High post-onboarding satisfaction (NPS).
- Positive seller health signals and high first-call resolution rates.
- Consistent seller check-ins with no sellers going quiet.
- Steady identification of expansion signals and increasing repeat-listing rates.
Qualifications
- Bachelor’s degree in business, marketing, or a related field, or equivalent professional experience required.
- 5–7+ years in Customer Success, Account Management, or a market-facing relationship role.
- Experience owning a book of accounts or a defined market end-to-end.
- CRM platform fluency: Salesforce required.
- Comfort with data-led engagement.
- Proactive partnership with sellers.
- Bilingual (French/English) required.
- Must be able to travel 20-30% for seller visits, regional events, and internal meetings.
Core Competencies
- Customer Obsessed
- Customer Relationship Ownership
- Proactive Engagement
- Account Management
- Cross-Functional Influence
- Data-Led Decision Making
Spécialiste senior en expérience vendeur/ Sr. Seller Experience Specialist in Montréal employer: Ritchie Bros. Auctioneers, Inc.
RB Global is an exceptional employer that fosters a dynamic work culture where entrepreneurial spirit thrives. As a Territory Manager in West Central SK, you'll enjoy competitive compensation, comprehensive benefits including a company vehicle and professional development opportunities, all while being part of a global leader in the agriculture sector. With a strong emphasis on career advancement and a supportive team environment, RB Global is dedicated to empowering its employees to achieve meaningful success.
Contact Details:
Ritchie Bros. Auctioneers, Inc. Recruitment Team
