At a Glance
- Tasks: Lead onboarding for sellers and ensure smooth post-contract relationships.
- Company: Join RB Global, a top omnichannel marketplace for commercial assets worldwide.
- Benefits: Remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a focus on proactive engagement.
- Why this job: Make a real impact by enhancing seller experiences and driving growth.
- Qualifications: 5-7 years in customer success or account management; CRM fluency required.
The predicted salary is between 82800 - 101200 $ per year.
About Us RB Global (NYSE: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.
The Seller Experience Specialist is a top-line growth enabler who owns the post-contract seller relationship in an assigned market. This role leads onboarding kickoffs for every seller, stands as that market's single point of contact throughout the seller lifecycle, and stays proactive so problems are solved before a seller must raise them. This specialist knows their market inside and out, illuminating and removing the friction that quietly costs sellers and the business.
Responsibilities
- Lead Every Seller’s Onboarding Kickoff: Personally lead the onboarding call, expectation-setting, and first goal conversation for every seller in the assigned market, then brief the internal teams clearly at handoff so execution starts strong.
- Be the Market’s Lifecycle Point of Contact: Serve as the name every seller in the assigned market knows to call once they’ve consigned with RB. Deliver market briefs and present state-of-experience updates on a regular cadence to sales leadership.
- Own the Internal Strategy for the Book: Run quarterly business reviews using Seller Health Score and Salesforce data, and drive goal-mapping discussions with sellers.
- Illuminate and Remove Friction: Track where sellers get stuck and own escalations end-to-end when they exceed what can be resolved directly.
- Drive Top-Line Growth Through Trusted Relationships: Identify expansion signals and contribute field insight to the Seller Health Scorecard.
- Manage Seller-Facing Escalations and Administration: Own direct seller communication on title issues, account escalations, and seller approvals.
Desired Results
- Strong seller retention, driven by proactive engagement across the book.
- High post-onboarding satisfaction at the critical trust-building window.
- Net-positive seller health signals and high first-call resolution across the book.
- Consistent, on-time seller check-in cadence, with no seller going quiet.
- Steady identification and hand-off of expansion signals, and growing repeat-listing rate.
Qualifications
- Bachelor’s degree in business, marketing, or a related field, or equivalent professional experience required.
- 5-7+ years in Customer Success, Account Management, or a market-facing relationship role.
- Experience owning a book of accounts or a defined market end-to-end.
- CRM platform fluency: Salesforce required, or equivalent CS tooling strongly preferred.
- Comfort with data-led engagement: reading health scores, usage signals, and market trends.
- Track record of proactive partnership with sellers.
- Candidate must reside In-market; the position is remote-compatible with regular in-person presence at key accounts.
- Bilingual (French/Spanish) preferred.
- Must be able to travel 20-30% for Seller Visits, Regional events and Internal meetings.
Core Competencies
- Customer Obsessed
- Customer Relationship Ownership
- Proactive Engagement
- Account Management
- Cross-Functional Influence
- Data-Led Decision Making
Senior Seller Experience Specialist in Grande Prairie employer: Ritchie Bros. Auctioneers, Inc.
RB Global is an exceptional employer that fosters a dynamic work culture where entrepreneurial spirit thrives. As a Territory Manager in West Central SK, you'll enjoy competitive compensation, comprehensive benefits including a company vehicle and professional development opportunities, all while being part of a global leader in the agriculture sector. With a strong emphasis on career advancement and a supportive team environment, RB Global is dedicated to empowering its employees to achieve meaningful success.
Contact Details:
Ritchie Bros. Auctioneers, Inc. Recruitment Team
