At a Glance
- Tasks: Drive customer retention and growth using consultative selling and SaaS expertise.
- Company: Join Rippling, a fast-growing tech company revolutionizing HR, IT, and Finance solutions.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Dynamic role focused on strategic relationships and career advancement in a thriving SMB segment.
- Why this job: Make a real impact by guiding businesses through innovative solutions and building lasting relationships.
- Qualifications: 3+ years in SaaS account management or sales with a proven track record.
The predicted salary is between 135000 - 165000 $ per year.
Drive customer retention and growth at Rippling as an SMB Account Manager in Toronto, using consultative selling and SaaS expertise. You will own a customer book and guide businesses through Rippling’s HR, IT, and Finance solutions. This Toronto-based role focuses on adoption, retention, revenue growth, renewals, upgrades, and cross-sales. You will manage strategic relationships, customer priorities, and commercial processes across a fast-growing SMB segment.
Key Responsibilities:
- Engage customers through go-live, renewals, and executive business reviews
- Consult on HR, IT, Finance, and workforce management needs
- Build pipelines for cross-sales, upgrades, and contract renewals
- Negotiate procurement and coordinate contract execution
- Partner with teams to improve adoption and customer success
Requirements:
- Three-plus years of SaaS account management, sales, or customer success
- Consistently meet and exceed quota through product sales
- Run consultative discovery, demonstrations, and structured sales processes
- Build long-term commercial relationships with diverse stakeholders
- Stay organized, self-motivated, detail-oriented, and proactive
- Bring SaaS account management, consultative sales, and retention expertise to grow Rippling’s SMB customer relationships in Toronto.
SMB Account Manager – Toronto employer: Rippling
Rippling is an exceptional employer that fosters a dynamic and innovative work culture in the heart of Seattle. With a focus on employee growth, you will have the opportunity to mentor senior engineers while working on high-impact projects that handle billions in transactions annually. The company's commitment to collaboration across departments ensures a rewarding environment where your contributions directly influence the success of the Money Movement & Treasury hub.
