At a Glance
- Tasks: Engage customers, drive growth, and manage relationships in a fast-paced environment.
- Company: Join Rippling, a dynamic company focused on innovation and customer success.
- Benefits: Enjoy a hybrid-remote work model, competitive salary, and opportunities for professional growth.
- Other info: Rippling values diversity and offers a collaborative work culture.
- Why this job: Be the CEO of your book of business and make a real impact on customer success.
- Qualifications: 3+ years in SaaS account management with a proven sales track record.
The predicted salary is between 66150 - 80850 $ per year.
We’re looking for a self-driven, growth minded account manager with a proven track record of success to join our hybrid-remote Account Management team. As an account manager at Rippling, you are the CEO of your book of business. You will field customer requests and lead initiatives in your book to meet company objectives for customer adoption, retention, and revenue growth. Account managers in our Mid-Market segment own revenue retention and growth of one our fastest growing customer segments. If a sales-driven Account Manager role in an extremely fast-paced environment ignites your excitement, you’re in the right place.
What you will do:
- Proactively engage customers in your book via key lifecycle events: “go live”, benefits renewal, executive business reviews, contract renewal, etc.
- Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based selling approach.
- Navigate a sales process by building relationships with multiple stakeholders through remote meetings.
- Negotiate and coordinate customer procurement and contract execution.
- Build and manage a pipeline of new subscription cross sales, product upgrades, and contract renewals to monthly targets.
- Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting.
- Partner with cross-functional product, support, and customer operations teams to ensure customer success and secure long term commitments.
- Take an entrepreneurial approach to the role.
What you will need:
- 3+ years of SaaS experience in account management, sales, or quota-carrying customer success.
- Track record of consistently meeting and exceeding quota via new product sales and upgrades (license expansion sales are not likely relevant).
- Competitive and creative drive to win over customers and think outside the box to get a deal done.
- Demonstrated ability to run a sales discovery and demo meeting and run a structured sales process.
- Proven success building and maintaining long term commercial relationships.
- Highly effective communicator with good people instincts – able to build trust and work well with a diverse group inside and outside the company.
- Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small.
- High integrity; enthusiastic about building a great company for the long term.
- Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.
Account Manager, Mid-Market – Canada in Toronto employer: Rippling
Rippling is an exceptional employer that fosters a dynamic and innovative work culture in the heart of Seattle. With a focus on employee growth, you will have the opportunity to mentor senior engineers while working on high-impact projects that handle billions in transactions annually. The company's commitment to collaboration across departments ensures a rewarding environment where your contributions directly influence the success of the Money Movement & Treasury hub.
