Drive SMB growth and retention as a Toronto-based Account Manager at Rippling, guiding customers through HR, IT, and Finance solutions. Work in-office at least three days weekly under current policy. You will own a customer book and serve as its primary relationship owner. This role focuses on adoption, retention, revenue growth, and long-term commitments across Rippling’s back-office products. You will consult on workforce needs, manage renewals, and build commercial relationships through structured sales processes. Key Responsibilities:
Engage customers during go-live, renewals, and business reviews Consult on HR, IT, Finance, and global workforce needs Build pipelines for cross-sales, upgrades, and contract renewals Negotiate procurement and coordinate contract execution Partner with product, support, and operations teams Requirements:
Three-plus years of SaaS account management, sales, or customer success Consistent quota achievement through product sales and upgrades Consultative discovery, demonstrations, and structured sales process experience Success building long-term commercial relationships Highly organized, self-motivated, and detail-oriented approach Bring SaaS account management, consultative selling, and retention expertise to grow Rippling’s SMB customer relationships in Toronto.
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SMB Account Manager Growth Retention in Toronto employer: Rippling (Netherlands)
Rippling (Netherlands) offers a dynamic work environment where employees can engage in meaningful projects, such as leading architectural direction for payroll systems. The company emphasizes professional growth through mentorship opportunities and collaboration across teams, fostering a culture of innovation and high performance.
