Vice President, Information Technology in Toronto

For over 30 years, our entrepreneurial mindset and strategic vision have fueled our growth into one of Canada’s largest and most successful REITs. Our retail-focused and mixed-use portfolio reflects our commitment to creating vibrant community spaces where people want to shop, live, work, and play. We take pride in our strong legacy while continuously adapting, innovating, and investing in the future. We’re proud to be recognized as one of Canada’s Most Admired Corporate Cultures, Canada’s Greenest Employers, Canada’s Best Diversity Employers, and a Greater Toronto Top Employer.

At RioCan, we believe our people are our greatest strength. We foster a welcoming, inclusive culture where employees can connect authentically, grow continuously, and bring their whole selves to work. Here, you’ll find opportunities to learn, lead, and make an impact every day.

Purpose of the Position

Reporting to the SLT leadership, the Vice President, Information Technology is accountable for the stability, security, scalability and performance of RioCan's technology environment. The role provides the foundational technology capabilities that enable enterprise operations across infrastructure, cybersecurity, workplace technology, enterprise applications, vendor relationships and technology risk management ensuring systems are secure, resilient, cost effective and aligned with business objectives.

Key Responsibilities

• Technology Strategy & Architecture
  • Develop and execute RioCan's technology strategy and roadmap, ensuring technology investments support long-term business objectives.
  • Maintain a scalable, modern and resilient technology architecture built on the organization’s cloud platform.
  • Identify opportunities to simplify and rationalize the application landscape.
  • Evaluate emerging technologies that improve operational effectiveness and the employee experience.
  • Align the work of IT with business priorities through a clear scorecard and a three- to five-year plan.
• Infrastructure & Operations
  • Own enterprise infrastructure, networks, cloud platforms, workplace technology and end-user computing.
  • Ensure high levels of system availability, reliability and performance.
  • Establish operational standards and service management practices.
  • Drive continuous improvement of technology services and support.
  • Ensure business continuity and disaster recovery of enterprise IT systems are maintained and tested.
• Cybersecurity & Technology Risk
  • Lead RioCan's cybersecurity model, protecting company systems, data and users from internal and external threats.
  • Oversee identity and access management, security monitoring, incident response and technology controls.
  • Manage the outsourced security partnership and hold it to leading practice.
  • Ensure alignment with regulatory, privacy and risk management requirements.
• Enterprise Applications
  • Oversee enterprise platforms including property operations, leasing, People and Culture, construction and workplace technologies.
  • Own the technology delivery of the enterprise property management platform.
  • Ensure systems are reliable, integrated and aligned with business requirements.
  • Support business leaders in maximizing value from technology investments.
• Service Delivery & Employee Experience
  • Transform service desk delivery into a highly responsive, measurable, service-oriented function.
  • Establish service levels, reporting and a feedback loop that demonstrably improve end-user satisfaction.
  • Strengthen communication and transparency between IT and the business.
• Vendor & Partner Management
  • Develop and manage strategic relationships with technology vendors and service providers.
  • Negotiate contracts and service-level agreements and monitor vendor performance.
  • Ensure technology investments deliver expected value and outcomes.
• Digital Enablement & Modernization
  • Partner with business leaders to deliver technology solutions that improve productivity and efficiency.
  • Identify opportunities to streamline processes through technology.
  • Lead application lifecycle planning and modernization efforts.
  • Enable safe, well-governed adoption of AI and productivity tooling.
• Leadership
  • Lead and develop a high-performing technology organization.
  • Foster a culture of accountability, service excellence, innovation and continuous improvement.
  • Act as a trusted advisor to the senior leadership team on technology opportunities and risks.

Success Factors

Key Success Measures – First 12 to 24 Months

• Strong system uptime and service reliability.
• Improved technology service levels and end-user satisfaction.
• Reduced cybersecurity risk exposure.
• Successful execution of technology modernization initiatives.
• Effective vendor management and cost optimization.
• Stable and scalable platforms supporting business growth.
• Enhanced resilience, continuity and disaster recovery capabilities.
• Clear alignment between technology investments and business priorities.

Qualifications

Required

• 10+ years of progressive technology leadership experience.
• Experience leading enterprise infrastructure, cybersecurity and applications environments.
• Strong understanding of cloud technologies, enterprise architecture, cybersecurity and IT operations.
• Track record of technology transformation and modernization.
• Strong vendor management and outsourcing experience.
• Demonstrated ability to partner effectively with business leaders.

Preferred

• Experience partnering with analytics, finance and business leaders.
• Experience in real estate, REIT or other asset-intensive environments.
• Familiarity with recognized security control frameworks.
• Experience enabling enterprise adoption of cloud productivity, AI and business intelligence tooling.

Education

Bachelor's degree is required; an advanced degree is highly preferred.

Why join RioCan?

• An Extensive Health and Benefits Program.
• A Comprehensive Retirement Program.
• Work/Life Balance that prioritizes you.
• Professional Growth and Development opportunities.
• Additional Perks and Benefits.

If you share RioCan’s values and a passion for real estate, we want to hear from you. We are committed to creating a diverse and inclusive work environment where all employees are valued, included, and empowered to do their best work and bring great ideas.