Drive client success at Rimes as a Senior Client Experience Consultant in North America. Shape client relationships through strategic service management and expert financial insights.
This role is crucial for the CX North America team at Rimes, where you will manage a set of existing business accounts. With a focus on high-quality service delivery, you will conduct regular client reviews and provide tailored advice regarding their data needs. Your expertise in financial concepts will enable you to address client challenges effectively.
Key Responsibilities:
- Manage and expand client relationships for set accounts
- Oversee daily workload and service management
- Provide expert advice tailored to feed requirements
- Lead service discussions and maintain strong connections
- Act as an escalation point for product and data inquiries
Requirements:
- 2+ years in the financial data sector
- Exceptional communication and organizational abilities
- Strong analytical skills and problem-solving experience
- Bachelor's degree in finance or a related field
- Proficiency in SQL, PowerBi, and SFTP
Engage with clients using your financial acumen and enhance their experience with Rimes.
Senior Client Experience Consultant Rimes in Toronto employer: Rimes Technologies
Rimes is an exceptional employer that prioritizes client satisfaction and operational excellence, making it a rewarding place to work for the North America Client Experience Executive. Located in the vibrant city of Toronto, employees benefit from a collaborative work culture that fosters innovation and professional growth, alongside competitive compensation and comprehensive benefits. With a strong focus on strategic leadership and client engagement, Rimes offers unique opportunities for career advancement in the dynamic financial services sector.
