Manage customer service administration in Mississauga, ON, supporting watch, jewellery, and accessory repairs through SAP and logistics coordination. Handle estimates, invoicing, and client inquiries.
The Service Administrator controls administrative functions for Richemont's repair platform dedicated to watches, jewellery, and accessories. You will manage estimates, approvals, invoicing, and credit card processing while coordinating repair movements. The position suits candidates with after-sales or customer service experience and strong organization.
Key Responsibilities:
- Create estimates, approvals, invoices, and process credit cards
- Respond to client questions about cost, price, and delivery
- Identify products and register repairs in SAP
- Prepare shipment paperwork for factory transfers
- Maintain weekly reports and repair inventory processes
Requirements:
- College or university degree in Administration or Customer Service preferred
- Two to three years of progressive work experience
- After-sales service or customer service experience
- Microsoft Office Suite proficiency, including Word, PowerPoint, and Excel
- SAP knowledge is an asset
Bring accurate administration, customer communication, SAP knowledge, and repair coordination skills to Richemont's Mississauga service platform.
Service Administrator Customer Repairs in Mississauga employer: Richemont
At Jaeger-LeCoultre, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters creativity and innovation in the heart of the Vallée de Joux. Our Boutique Manager role not only provides competitive compensation and comprehensive benefits, including health and wellness programs, but also emphasizes employee growth through training and development opportunities. Join us to be part of a prestigious legacy where your contributions directly impact our commitment to excellence and community engagement.
