At a Glance
- Tasks: Develop and manage strategic relationships with major retail hardware chains across North America.
- Company: Join Richelieu Hardware, a leading specialty hardware company with 50 years of growth.
- Benefits: Competitive salary, work-life balance, employee shareholder opportunities, and career development.
- Other info: Bilingualism is an asset; expect travel up to 40%-50% for trade shows and dealer markets.
- Why this job: Be a growth architect in a dynamic environment, influencing major retail strategies.
- Qualifications: 10+ years in sales, preferably in national/key account management within hardware or home improvement.
The predicted salary is between 139500 - 170500 $ per year.
Richelieu Hardware is looking for a National Account Sales Manager-Retail to develop and manage strategic relationships with major retail hardware chains, home improvement, and building supply retailers (e.g., Home Depot Canada, RONA, Canadian Tire, Home Hardware). At Richelieu, we believe that sustainable growth is built on strong business relationships, a deep understanding of markets, and a constant ability to create value for our customers.
The National Account Sales Manager-Retail is responsible for defining and executing the sales strategy for our most important retail and hardware partners across North America. This individual acts as a true growth architect, building high-level relationships with key decision-makers and identifying the best business opportunities for Richelieu and its customers on a national scale.
Through strategic leadership, market insight, and the ability to align internal teams around shared objectives, the incumbent directly contributes to expanding market share, increasing revenue, and strengthening Richelieu’s position as a preferred partner for major home improvement retailers, buying groups, and independent dealers.
Expected Impact
- Drive sales growth within assigned strategic national accounts.
- Build and maintain long-term partnerships with leading retail and hardware chains.
- Influence commercial strategies and national merchandising programs.
- Align the efforts of sales, product management, marketing, and operations teams to deliver an exceptional customer experience.
- Directly contribute to Richelieu’s growth and profitability objectives.
Main Responsibilities
- Own and grow relationships with national retail hardware accounts and independent dealer/buying groups.
- Develop and execute account-specific business plans to meet sales, market share, and profitability targets.
- Lead annual negotiations including pricing, trade spend, program fees, rebates, and promotional/flyer participation.
- Collaborate cross-functionally with marketing, product management, supply chain, and finance to align on account strategy.
- Analyze sell-through data, market trends, seasonal demand, and competitor activity to identify growth opportunities.
- Present quarterly business reviews (QBRs) and line reviews to retail buyers and internal leadership.
- Manage trade spend and co-op advertising budgets, ensuring ROI on promotional investments.
- Forecast sales volumes and monitor performance against targets, including seasonal planning cycles.
- Resolve account issues related to supply, pricing, service levels, or product listings.
- Represent the company at industry trade shows, dealer markets, and buying group conventions.
- Stay current on Canadian retail hardware industry trends, regulations, and the competitive landscape.
Requirements
- Bachelor's degree in Business, Marketing, Commerce, or related field (MBA an asset).
- Preferably 10+ years of Sales experience and 5+ in national/key account sales, preferably within hardware, building materials, or home improvement retail.
- Proven track record managing major Canadian retail accounts or buying groups.
- Bilingualism (English/French) is an asset, particularly for accounts with Quebec exposure.
- Willingness to travel domestically as required, including to dealer markets and trade shows, up to 40%-50% of the time.
- Valid driver's license.
The ideal candidate is a person who…
- Has strong negotiation, analytical, and relationship-building skills.
- Is proficient with sales/category management tools and syndicated data.
- Possesses excellent communication and presentation skills.
What we offer
- A Canadian flagship: As a company with proud roots in Quebec, present in Canada and the United States, we enjoy excellent recognition and a great reputation.
- A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
- Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
- Competitive compensation: We offer competitive base compensation based on the market.
- Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
- Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
- Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
- Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.
National Account Sales Manager in Burlington employer: Richelieu Hardware
Richelieu Hardware is an exceptional employer, offering a dynamic work environment where employees can thrive in their careers while contributing to the growth of a leading company in specialty hardware. With over 50 years of experience, we provide competitive compensation, opportunities for shareholding, and a strong commitment to work-life balance, all within a culture that values collaboration and professional development. Join us in building lasting relationships with major retail partners and be part of a team that drives innovation and excellence in the Canadian retail hardware industry.
