Step into a rewarding role as a Bilingual Support Specialist with Richardson Wealth, where you provide vital assistance to Advisors and clients. This position is key to ensuring efficient service through strong communication and digital support.
As a part of a high-performing team, you will engage with clients and Advisors, addressing their inquiries and enhancing their experience with digital service channels. Your role includes documenting actions and escalating complex issues to ensure prompt resolution. Demonstrating professionalism and empathy is essential in every interaction.
Key Responsibilities:
- Offer professional support to client-facing systems
- Respond accurately to phone and email inquiries
- Guide users through digital tools and troubleshooting
- Keep detailed documentation of inquiries and resolutions
- Work closely with internal teams for issue resolution
Requirements:
- 1-2 years of client support experience preferred
- Strong computer and digital platform skills
- Clear communication skills in French and English
- Ability to manage inquiries under pressure
- Experience in wealth management a plus
Join Richardson Wealth to leverage your expertise and support client success in a thriving environment.
Bilingual Support Specialist at Richardson Wealth in Calgary employer: Richardson Wealth
Richardson Wealth is an exceptional employer that fosters a supportive and innovative work culture, making it an ideal place for Credit Specialists to thrive. With a strong emphasis on employee growth and development, team members are encouraged to enhance their skills while contributing to the firm's commitment to regulatory excellence and client satisfaction. Located in a dynamic financial hub, employees benefit from a collaborative environment that values compliance and performance improvement, ensuring a rewarding career path.
