Enhance the customer experience as a Customer Success Expert at Ribbon, facilitating smooth post-sale engagement. Your role will focus on strategic customer onboarding and support.
In this hands-on position, you will take charge of helping HR and Talent teams effectively implement and use Ribbon's AI-driven solutions. Your contributions will be vital in driving successful customer adoption through tailored training sessions and regular follow-ups. By focusing on measurable outcomes, you'll empower clients to achieve their hiring objectives efficiently.
Key Responsibilities:
- Lead the customer onboarding process effectively
- Develop and implement tailored training for product usage
- Regularly assess account health and satisfaction levels
- Identify and mitigate potential risks or issues
- Collaborate closely with internal teams to refine customer strategies
Requirements:
- 3+ years of customer-facing experience in the B2B SaaS environment
- Capacity to build deep, trusted relationships
- Strong communication and problem-solving skills
- Excellent organizational skills for account management
- Proactive in driving customer expansion and value
Amplify customer success and redefine hiring excellence as part of Ribbon's innovative team.
