At a Glance
- Tasks: Design and build a preventive maintenance program for CNC equipment.
- Company: Join a family-owned industry leader with over 65 years of history.
- Benefits: Enjoy medical, dental, vision, PTO, and more.
- Other info: Opportunity for continuous improvement and geographic expansion across Canada.
- Why this job: Lead a high-impact business unit with significant growth potential.
- Qualifications: 7+ years in aftermarket service programs and team management required.
The predicted salary is between 82800 - 101200 $ per year.
Location: Etobicoke, ON
Benefits: Medical, Dental, Vision, PTO, and more
Job Type: Full-Time
Typical Hours: M-F, 8 a.m. – 5 p.m. ET; 100% onsite
Start Date: ASAP
Our client in the machine tool industry is looking for a Service Development Manager to add to their team in Etobicoke, ON. Reporting to the Vice President, you will design and build a preventive maintenance (PM) program and aftermarket service business as a distinct revenue-generating line of business from the ground up. Qualified candidates will have experience building or managing aftermarket service programs within industrial equipment, machine tools, or related capital equipment industries. This is an exciting opportunity for an entrepreneurial service leader to own a high-impact business unit inside a profitable, family-owned industry leader with 65+ years of history and significant long‑term growth potential.
Responsibilities:
- Design and develop a multi-tier PM program and delivery methodology and standards
- Develop structured upsell processes for identifying replacement parts and service opportunities
- Partner with the Vice President on pricing models, cost analysis, and margin optimization
- Recruit, train, and lead a dedicated PM technician team
- Build training programs and operational procedures for PM service delivery
- Establish scheduling, dispatch, CRM workflows, contract tracking, and renewal processes
- Define, own, and manage operational KPIs
- Collaborate with Vice President to drive PM contract growth within the installed customer base
- Support geographic expansion of the PM program across Ontario, Quebec, and Eastern Canada
- Drive continuous operational improvement and service scalability
Qualifications:
- 7+ years building/managing industrial equipment aftermarket service programs required
- 5+ years hiring, training, and managing field service or technical teams required
- Experience developing new service offerings, creating SOP’s, and operational workflows required
- Ability to effectively manage operational and financial KPI’s required
- Proficiency with CRM and service management systems required
Aftermarket Service Manager in Toronto employer: Rhodes Wolfe
Join a dynamic and rapidly growing company in Calgary as a Warehouse & Installation Manager, where your leadership will be valued and rewarded. With competitive salaries, full group benefits, and a supportive work culture that prioritizes employee growth and development, this role offers a unique opportunity to make a meaningful impact while enjoying a balanced work-life schedule. Experience occasional travel to customer sites and be part of a team that champions excellence and safety in every project.
