At a Glance
- Tasks: Connect North America stakeholders with our Sydney/Melbourne team and manage real-time product issues.
- Company: Join Rezdy, a dynamic player in the travel tech industry.
- Benefits: Competitive salary, flexible work hours, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with great career advancement potential.
- Why this job: Be the crucial link in a global team and make an impact on product management.
- Qualifications: 2+ years in product management or related roles, strong communication skills.
The predicted salary is between 70000 - 95000 $ per year.
We're looking for an Associate Product Manager to be Rezdy's dependable NA presence — covering the hours our Sydney/Melbourne-based PM and dev team aren't online. This is a strong fit for someone energized by operational rigor and real-time problem-solving: comfortable triaging under pressure, translating between technical and commercial audiences, and building product judgment by working closely alongside a senior PM rather than owning a roadmap from day one.
What you'll do:
- Connect the time zones. Be the dependable daily link between North America stakeholders — support and account management teams — and the Sydney/Melbourne-based PM and dev team, flagging decisions and blockers in real time rather than letting them wait for the next overlap window.
- Be the NA distribution conduit for Commercial leads and distribution partners (Viator, GYG, etc) and Distribution Resellers.
- Keep incidents moving and visible during NA hours. Triage escalations that occur in NA working hours against a defined severity framework, looping in the senior PM and dev lead when judgment calls exceed current scope, and making sure NA support and AM teams get clear, live updates rather than waiting for the next AU working day.
- Surface and track AM churn risk. Own intake of NA account-manager-flagged churn risk — capturing impact and urgency the moment it's raised — so it's framed and ready to compete fairly when the senior PM and dev lead plan the sprint.
- Answer for what's in flight. Be NA's go-to for "is this expected / is this known / what's the status" questions on Booking Manager and Distribution, working from close sync with the senior PM's roadmap and known-issues context rather than independent authority over it.
- Share release communication in NA hours. Help execute the existing release process — communication and post-release follow-up specifically during NA hours — rather than owning release planning or prioritization.
- Partner with Engineering at a working level. Build enough fluency in our data architecture to relay NA-side context accurately to engineering, without owning technical trade-off decisions.
- Put AI tools to work. Use AI tools to speed up research, troubleshooting, and day-to-day tasks — a lever for moving faster, not a replacement for judgment.
What you'll bring:
- 2+ years of experience in product management, product operations, or a closely related operational/customer-facing role, ideally in B2B SaaS.
- Comfort working within another PM's priorities and roadmap — bringing your own judgment and context to how that work gets executed.
- Experience with incident or issue management processes, and communicating through them clearly under time pressure.
- Comfort working with legacy technology systems and the teams that maintain them — able to translate between legacy constraints and current product priorities for both engineering and commercial audiences.
- Strong written communication skills — able to adjust tone and depth for audiences ranging from support and account management teams to engineering.
- Ease operating in process-driven environments (Jira, Slack, or equivalent).
- Comfort picking up domain concepts across different product types — e.g., transactional booking flows versus distribution/channel connectivity — without needing deep expertise in both on day one.
Nice to have:
- Experience in the travel, tours, or activities booking software space.
- Familiarity with multi-brand or multi-product portfolios (Expedition Software operates Checkfront, Rezdy, and Regiondo).
- Prior experience in a support, account management, or customer-facing product role.
The salary range for this position is $70,000-$95,000 CAD, commensurate with years of experience, skillset, and qualifications.
Associate Product Manager in Vancouver employer: Rezdy
At Rezdy, we foster a dynamic work culture that prioritizes ownership, collaboration, and continuous growth, making it an exceptional place for the Head of Customer Success role. Located in North America, our team thrives on empowering individuals to take bold actions while delivering meaningful impact to our customers. With a strong focus on professional development and a commitment to shaping the future of travel, you'll find ample opportunities to grow your career in an environment that values curiosity and teamwork.
