Turn payment intelligence into client growth as Revaly's Client Success Manager, using data analysis and revenue recovery expertise remotely across Canada.
You'll advise mid-market and enterprise merchants throughout their partnerships with Revaly. The role combines client success, account management, payments knowledge, forecasting, expansion sales, and executive communication to improve recovery performance and retention.
Key Responsibilities:
- Own merchant relationships, retention, growth, and renewals
- Analyze performance data and manage portfolio health risks
- Forecast merchant volume and lead expansion conversations
- Run business reviews for senior and executive stakeholders
- Drive references, case studies, and client referrals
Requirements:
- Three-plus years in client success or account management
- Mid-market or enterprise client experience
- Payments, fintech, or B2B SaaS experience preferred
- Expansion deal ownership and closing experience
- Proficiency with Salesforce, Excel, AI tools, and reporting tools
Bring payment expertise, commercial judgment, and proactive relationship management to Revaly's merchant success portfolio across Canada.
Client Success Manager Payments in Ottawa employer: Revaly
Revaly is an exceptional employer that fosters a vibrant and inclusive work culture, prioritizing employee well-being with benefits like unlimited paid time off and comprehensive health packages. As a remote-first company, we empower our Client Success Managers to thrive in flexible environments while providing ample opportunities for professional growth and collaboration across diverse teams. Join us to be part of a dynamic organization where your contributions directly impact the success of our merchants and the future of digital commerce.
