Renewal Specialist

The Small Law (SLF) Renewal Specialist is responsible for increasing revenue, usage and market share in assigned territory in Canada, for WestLaw, Practical Law, TaxNetPro and CoCounsel. You will leverage your expert consultative approach and opportunity analysis to meet customer needs. This is accomplished through an in-depth understanding of Thomson Reuters products and strong relationship building skills.

Key Responsibilities

• Build productive, long-term relationships with Canadian SLF clients, taking responsibility for their satisfaction and loyalty.
• Identify and outreach to at-risk accounts, supporting renewals in assigned accounts alongside Sales Executives.
• Create sales solutions that meet SLF client needs and exceed their expectations with Thomson Reuters solutions.
• Attain assigned revenue account goals.
• Partner closely with Sales Executives to identify sales opportunities within each firm.
• Negotiate outcomes that gain the support of all parties by exploring alternatives and positions.
• Demonstrate deep knowledge of Westlaw, Practical Law, TaxNetPro, and CoCounsel, and educate customers on how Thomson Reuters solutions compare to competitors.
• Leverage marketing, training, solution consultant, and Thomson Reuters AI teams and tools to increase the efficiency and effectiveness of the role.
• Monitor competitive activity in assigned accounts and communicate insights to divisional and regional management.

Required Qualifications

• Bachelor’s Degree or equivalent experience
• Strong communication and presentation skills
• Customer service orientation and experience
• Proficient in MS office tools

Preferred Qualifications

• Legal industry experience preferred
• Account Management, retention or sales experience strongly preferred

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency.