Lead front office operations at Le Nouvel Hotel in downtown Montreal, using communication, leadership, and decision-making skills in a full-time position.
Reporting to the General Manager, you will oversee Front Desk Agents, Telephone Operators, Concierges, and Night Auditors. You will manage daily operations, guest check-ins, check-outs, service standards, and customer expectations. The position supports guest and employee satisfaction while maximizing departmental financial performance.
Key Responsibilities:
- Lead and oversee all front office operations
- Manage reception, telephone, concierge, and night audit teams
- Coordinate guest check-in and check-out procedures
- Address complaints and resolve customer issues
- Coordinate activities with other hotel departments
Requirements:
- Strong customer service and interpersonal skills
- Leadership and decision-making ability
- Ability to prioritize and manage multiple tasks
- Ability to learn PMS software such as OPERA
- Bilingual French and English communication, oral and written
Bring front office leadership, guest service, and bilingual communication skills to Le Nouvel Hotel's Montreal operations.
Front Office Operations Manager Montreal in Montréal employer: RestoJobs
At Playground, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As the F&B Director, you'll not only lead innovative culinary strategies but also benefit from extensive employee growth opportunities in a dynamic 24/7 entertainment environment. Join us to elevate guest experiences while enjoying competitive benefits and a supportive team atmosphere that values your contributions.
