Food & Beverage Manager

At Pursuit, we offer more than just a place to visit; we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

Exciting full-time year-round opportunity to manage the restaurant Silverwater at the Chateau Jasper and the Food & Beverage Operations at Lobstick Lodge. The role of Food & Beverage Manager is to lead a Food & Beverage (F&B) team within our seven Jasper Lodging (JL) properties. You will be responsible for leading our team to provide world-class service to our hotel guests, visitors of Jasper, and also for wedding parties and elevated conference attendees.

ROLES & RESPONSIBILITIES:

• Providing daily oversight to all F&B outlets within assigned JL property and support other Pursuit properties as needed.
• Become deeply ingrained in all day-to-day operations and logistics of the organization.
• Adhere to operational needs and meet financial objectives.
• Consistently deliver exceptional guest service.
• Reports to the Operations Manager and Director of Food Beverage Jasper.
• Translate vision and strategy into actions designed to grow the business.
• Provide leadership and coaching that fosters an environment of problem solving, teamwork, accuracy, and improved business practices.
• Understand employee positions to perform duties in employees’ absence.
• Develop specific goals and plans to prioritize, organize, and accomplish work.
• Attract and retain superior talent, train, coach, and mentor.
• Monitor and maintain the productivity level of employees.
• Verify that all team members/supervisors understand the brand-specific philosophy.
• Maintain the operating budget and verify that standards and legal obligations are followed.
• Assist and train Supervisors/Assistant Managers and hourly employees.
• Celebrate and foster decisions that result in successes as well as helping team members learn from opportunities.
• Run the business like your own, making solutions-based strategies to meet financial, team member, and guest wishes.
• Be a positive example for team members.
• Anticipate key issues and information needed and be prepared to discuss ongoing performance and functions that will enhance the performance of all food and beverage within the operations.
• Participate in the forecasting and budgeting process and manage variable expenses to achieve financial metrics.
• Manage monthly forecasts, inventories, and operating costs for the various outlets to maximize revenue and minimize expense.
• Prepare staff schedules, payroll, and gratuity submissions for team members.
• Make employee and guest safety cultural a cornerstone to maintain our reputation as an industry leader and guest safety advocate.
• Ability to manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
• Assist the properties with efficient and comprehensive use of Pursuit’s Inventory Management System for accurate COGS reporting.
• Collect, communicate, and lead the efforts to know and understand our guests, guest trends, innovation, and product development.
• Interact with guests to obtain feedback on product quality and service level; review feedback from guests through Guest Experience platforms and drive goals to increase scores.
• Assist with planning and execution of functions, events, and menu launches.
• Work collaboratively and efficiently with multiple teams across Pursuit.
• Ensure sustainability programming that represents the values at the heart of Pursuit; specifically, honoring place through stewardship, respect, and community.
• Maintain core standards, monitor quality, and demonstrate knowledge of a brand-specific service culture.
• Respond to guests in a timely manner for guest service and departmental requests.
• Proactively deal with guests' concerns.
• Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, and passion for providing great service.

REQUIRED SKILLS & QUALIFICATIONS:

• 3-5 years of leadership experience in food and beverage, as part of a hotel would be considered an asset.
• Thrive in a fast-paced and high-energy work environment with an element of seasonality.
• Experience with best-in-class operating systems, training, and staff development.
• Experience with successfully managing operations in large, complex operations.
• Expertise in building relationships and working on teams across all levels of an organization.
• Great communication via multiple forms to co-workers.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Performs hourly job function if necessary.
• Always extends professionalism and courtesy to team members.
• Comprehends budgets, operating statements, and payroll progress reports.
• Performs other duties, as assigned, to meet business needs.
• Capable of inspiring teams to drive quality and performance within the organization.
• Experience with financial management and creating strong employee and guest satisfaction.
• The ideal candidate would have strong experience across a broad range of food and beverage activities, meetings/events, and functions.
• Wine knowledge, fine dining, and financial acumen in a managerial position is an asset.