Hotel Manager

At Pursuit, we offer more than just a place to visit; we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

Based at the remote Columbia Icefield in Jasper National Park, this on-site living role places you 100 km from Jasper and surrounded by stunning glacier views and endless mountain adventure. You’ll be part of a destination that includes the Glacier View Lodge, dining outlets, retail, and the world-famous Glacier Adventure and Skywalk. Staff live on-site with accommodations and three hot meals per day.

REQUIRED ROLES & RESPONSIBILITIES

• Reporting to the Columbia Icefield General Manager, the Hotel Manager will provide leadership to the entire team at Glacier View Lodge.
• Collaborate with peers in the development of the hotel’s strategic plan and business plan.
• Manage front office operations and oversee operations of the hotel, including housekeeping and guest services teams.
• Ensure all Front Desk team members are properly trained.
• Manage the development of capital projects and renovations from an operational viewpoint.
• Ensure financial outlooks for hotels are at or above plan.
• Work with all operations to ensure exceptional guest experience.
• Act as a representative for the Hotel with key business partners.
• Conduct weekly room inspections for cleanliness and maintenance.
• Manage relationships with internal & external guests to understand needs and assess satisfaction.
• Develop and participate in succession planning processes.
• Proactively manage budget and resources to meet business plan key performance indicators.
• Lead communication during an incident and ensure emergency and first-aid response.
• Ensure adherence of operations to Pursuit policies and procedures.

REQUIRED SKILLS & QUALIFICATIONS

• 3-5 years’ experience participating strategically and operationally at a management level.
• Post-Secondary diploma/degree in Hospitality Management or related discipline.
• A leader in your field with a strong background in Front Office and extensive rooms division experience.
• Proven team-builder with outstanding motivational skills and coaching ability.
• High degree of professional and business ethics.
• Results oriented with the ability to be flexible; energetic, enthusiastic, and self-motivated.

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.