Banquets & Events Manager

At Pursuit, we offer more than just a place to visit; we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

The F&B Banquets & Events Manager is proactive, anticipating clients’ needs as well as responding promptly to the requests of customers by aligning services to the guests’ needs and schedules. We are seeking a dynamic and organized professional to oversee event coordination and execution for all Jasper lodging Food & Beverage event operations. The ideal candidate will focus on driving efficiency, reducing labor costs, and ensuring team readiness through structured training programs. This individual will play a pivotal role in creating exceptional guest experiences while maintaining operational excellence across all Jasper Lodging properties.

ROLES & RESPONSIBILITIES

• Act as the primary liaison with Reservations and Sales Teams (GEM, Travel Trade) to ensure seasonal readiness for events.
• Provide onsite daily support to the Food and Beverage team, including room setup, event execution, training, and assistance with in-house events.
• Develop and implement training materials (Banquet Training Manual, Checklists, and SOPs) to standardize processes and event execution.
• Review and oversee all regional BEOs (Banquet Event Orders) and coordinate with LOB Managers to align schedules and labor models to optimize staffing and produce schedules achieving budgeted labour targets.
• Monitor and communicate last-minute event changes in Delphi, ensuring updates reach the relevant teams promptly.
• Lead the training of new employees for event execution and service.
• Manage OpenTable reservations, ensuring restaurant spaces are optimized.
• Oversee F&B readiness and client satisfaction during events, including room setups, event management, and post-event billing accuracy.
• Coordinate and oversee packaged F&B contracts with C-RES, Travel Trade Sales Teams, and other key groups.
• Collaborate with GEM Team and act as the main point of contact for event organizers.
• Ensure event signage and buffet labels are accurate and properly displayed before events.
• Verify actual sales versus bookings using Delphi and Maestro to ensure financial accuracy.
• Manage and process internal bookings using Delphi, ensuring accuracy and alignment with operational needs.
• Oversee and maintain OpenTable reservations, optimizing table availability and ensuring a smooth guest experience.
• Pull, review, and distribute BEO (Banquet Event Order) reports, ensuring all relevant departments are informed and prepared for upcoming events.

Financial & Administrative Accountability

• Conduct accurate monthly float count audit, including admin safe and all line-of-business (LOB) floats.
• Maintain financial records and reconcile float balances, ensuring compliance.
• Prepare and submit financial reports to the Accounting team before the 2nd of each month.

Team & Community Engagement

• Facilitate new hire announcements, ensuring timely and effective communication.
• Organize and coordinate staff lunches and community events with the P&C team, fostering team morale and engagement.
• Support occasional administrative and operational tasks to ensure smooth day-to-day business.
• Work with the People Team and LOB managers to create profitable community events.
• Coordinate community events as part of key Jasper programming (Jasper in January, Pride, Taste of Spring, Dark Sky).
• Create revenue-driven events that appeal to tourists and locals.

Championing Hospitality Standards Across All Properties

• Serve as an ambassador for hospitality excellence, ensuring service standards are upheld consistently across all locations.
• Recognize and reinforce best practices that enhance guest satisfaction and operational efficiency.
• Support collaboration between departments to maintain a unified guest experience across all properties.

REQUIRED SKILLS & QUALIFICATIONS

• 3-5 years of leadership experience in Food & Beverage, ideally with multi-unit or event-specific operations.
• Proven ability to manage large, complex operations while reducing labor costs and driving efficiency.
• Strong knowledge of current Food & Beverage trends and best practices.
• Exceptional organizational and training skills, with experience creating best-in-class training materials and onboarding programs.
• Adept at building relationships and working collaboratively with diverse teams, including seasonal staff and line supervisors.
• Skilled at inspiring and leading teams, fostering a culture of excellence, and driving performance.
• Experience with financial management and creating memorable guest experiences.
• Strong organizational and time-management skills with attention to detail.
• Proficiency in Delphi, OpenTable, and financial reconciliation.
• Ability to multitask and prioritize in a fast-paced hospitality environment.
• Excellent communication and interpersonal skills to foster positive team dynamics.
• A proactive mindset with a commitment to upholding hospitality standards and guest satisfaction.
• Knowledge of systems such as Delphi, Salesforce, OpenTable, and other hotel/event management platforms is an asset.