Wage: Sales duties $19.00/hr, Instructing duties starting at $21.00/hr for Level 1 qualifications, $25.00/hr for Level 2 qualifications, $27.50/hr for Level 3 qualifications, $30.00/hr for Level 4 qualifications.
Position Overview
The sales representative and instructing role is a performance and business level dependent blend of sales and instructing duties
Sales Duties
- Book lessons and assist guests with resort related inquiries
- Provide superior guest experience and service.
- Ensure all ski and snowboard lesson bookings are efficient and accurate. This will include interaction face-to-face, over the phone and via email.
Instructing Duties
- To provide guests with a high quality of ski and/or snowboard instruction. Guests will be of all ages and ability levels and lesson types will vary.
- Help to ensure that every guest has a safe, fun & informative experience.
- Carry out duties and other tasks set out by the Winter Sports School as and when required.
Key Areas Of Knowledge
- Abide by policy and procedures as outlined in the Nakiska Resort Staff Handbook
- Abide by policy and procedures as outlined in the Winter Sports School Orientation Training
- Assisting guests with resort related inquiries
- Have knowledge of Winter Sports School product, ticketing operations and other resort facilities.
- Have/develop knowledge of skiing and snowboarding to strengthen ability to assess lesson levels to ensure accuracy of lesson bookings.
- A good knowledge of Canadian ski &/or snowboard instruction practices, or have an internationally recognized certification that is equivalent
- Adhere to Nakiska Resort health and safety polices and incident /hazard reporting system
- Strong group management understanding and implementation abilities
Key Responsibilities
- Be willing to accept all assignments that fit within your level of qualification and position in the Winter Sports School.
- Consistently present and maintain a neat, clean and tidy appearance and a professional image as outlined in your department manual.
- Provide a superior level of guest service and mountain safety to all visitors and staff.
- Delivery of excellent ski &/or snowboard instruction, in accordance with standards established by the Ski & Snowboard School.
- Provide guidance and feedback in a manner that is supportive, encouraging and helps students/ instructors achieve their goals.
- Ensure all communication with guests and staff is professional, timely and supports the best interests of Nakiska Resort.
- Assist other mountain departments/management with operational or services tasks assigned by your Supervisor/Manager.
- Ensure all correspondence and information given is accurate and correct.
- Previous experience, preferred but, not essential with money handling, knowledge of skiing and/or snowboarding, and guest service-related roles.
- Delivery of excellent ski &/or snowboard instruction, in accordance with standards established by the Ski & Snowboard School.
Key Skills
- Have a strong work ethic with individual and team orientated work
- Active listening and effective communication skills
- Have a positive attitude, be punctual, reliable and responsible.
- Previous experience, preferred but, not essential with money handling, knowledge of skiing and/or snowboarding, and guest service-related roles.
- Computer literacy is essential, programs include office, in-house booking systems and multiple POS systems.
- The ability to work without supervision in a methodical and responsible manner.
- Ability to work under pressure in a fast-paced environment.
- Strong organizational skills.
- Minimum level 1 internationally recognized qualification(s) in ski &/or snowboard instruction.
- The ability to interpret and apply ski &/or snowboard instructing concepts and terminology into simple guest friendly terms.
Application Requirements
- Own work VISA or legal status to work in Canada
- Cover Letter and Resume/ CV
- Proof of certification and active membership
- Criminal Record Check with clearance to work with children, dated within the last 12 months
- The closing date for the first round of applicants is Oct. 16th, 2026
- The closing date for the second round of applicants is Nov. 8th, 2026
Contact Details:
Resorts Of the Canadian Rockies Inc. Recruitment Team
