Drive incident management excellence as a Bilingual Incident Management Analyst for a leading enterprise. Engage in high-priority incidents, coordinating teams to ensure swift service restoration in a hybrid work environment.
This contract role requires fluent English and French communication skills and 3+ years of experience in Incident Management. You will handle major incidents, prepare communications, and maintain incident documentation, all while collaborating with technical teams and external vendors.
Key Responsibilities:
- Triage and prioritize incidents based on severity
- Lead major incident bridge calls with relevant teams
- Maintain incident timelines and documentation accurately
- Prepare bilingual incident communications for stakeholders
- Coordinate with vendors to meet service level agreements
Requirements:
- Fluent in English and French, both written and spoken
- 3+ years in Incident Management or related IT operations
- Direct experience with Major/P1 incidents
- Knowledge of ITIL practices; ITIL 4 certification preferred
- Hands-on experience with ITSM platforms like ServiceNow
Elevate incident response and management practices through your bilingual expertise and technical knowledge.
Bilingual Incident Management Analyst Role in Montréal employer: Resonaite Inc.
Resonaite Inc. is an exceptional employer located in the vibrant city of Toronto, offering a dynamic work culture that fosters innovation and collaboration. As a leader in AI-driven data solutions, we provide our employees with ample growth opportunities through hands-on projects and professional development initiatives, ensuring they stay at the forefront of technology. Join us to be part of a forward-thinking team that values creativity and empowers you to make a meaningful impact in the field of data engineering and governance.
