At a Glance
- Tasks: Drive sales growth by engaging with existing customers and providing tailored solutions.
- Company: Join Resolver, a top-rated SaaS company known for its innovative culture.
- Benefits: Enjoy health benefits, open vacation policy, and professional development opportunities.
- Other info: Flexible work environment with fun office perks and a focus on personal growth.
- Why this job: Be part of a collaborative team making a real impact in risk management.
- Qualifications: 2-5 years of sales experience, preferably in SaaS; strong relationship-building skills.
The predicted salary is between 90000 - 100000 $ per year.
Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both. This role is hybrid requiring in office presence as needed.
As an Account Manager, you play a critical role in the sales engine of Resolver's Security & Investigations solutions. You’ll focus primarily on growing our existing customers’ engagements through cross-selling, expansion and upselling. You’ll combine consultative selling with a solutions-based approach, solving problems, and building relationships while keeping our customers' business objectives in mind.
Did we mention you’ll also be part of an amazing team? We have a collaborative team of Account Executives, Sales Engineers, Customer Success, and Product who are committed to helping organizations protect what matters.
About Resolver: Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.
Your day to day:
- Consultative and Conceptual Selling (60%)
- Measures of Success: Win Rate, Recurring Revenue, User Licenses, Gross Revenue, Lead to Opportunity Conversions, Demos and Discovery calls.
- Sales generation: you’ll up-sell and cross-sell to existing customer accounts while meeting customer retention targets.
- Building: you’ll work with Resolverites to reach customer and company goals throughout the sales cycle.
- You’ll encourage real and transparent conversations with customers about their needs and challenges.
- Strategic Sales Planning (20%)
- Measures of Success: Building business cases, knowledge of market/industry, connecting with internal stakeholders, and working with existing customer references.
- Develop account plans by combining commercial acumen with local relationships.
- You’re great at forming relationships – you will be the point of contact for assigned customers and will ensure they receive requested products and services quickly.
- You’ll collaborate with your colleagues to ensure consistent service and on-board new customers.
- Forecasting & Documentation (20%)
- Measures of Success: Forecasting accuracy, accurate and up-to-date CRM data, mapping of decision makers and stakeholders, defining a quantitative ‘new reality’, and call to action.
- Forecast and track customer account metrics.
- Maintain records of customer transactions – you’re organized!
- Monitor and analyze customer’s usage of our product.
People who Excel:
- 2-5 years related sales experience within a SaaS company.
- Exposure or knowledge within Security & Investigations is a plus!
- Experience in a high initiative, high autonomy environment is critical for success; you are a resourceful problem-solver!
- Passionate about solving business problems with technology.
- You know the value of customer loyalty and can effectively anticipate needs, establish clear goals, and facilitate rapport.
- Experience with marketing automation tools an asset.
What we’ll give you in return:
- Health and Wellness Benefits: 100% paid by us for health, dental and vision from day one.
- Professional development: we have an external learning budget to help you grow and develop.
- Vacation: it's open, which means we don't worry about an accrual clock.
- Parental leave: Best-in-class top-up for new parents - 100% for 15 weeks new parents and 5 additional weeks of pregnancy leave for birth mothers.
- RRSP: Matching up to 2.5%.
- Flexibility & trust – While we are remote for now, we enable our team to create a work environment that will set them up for success.
The salary range for this role is $90-100k + commission.
If you want to work in a highly collaborative environment and are committed to making a difference, we’d like to meet you.
Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at careers@resolver.com.
Account Manager employer: Resolver
Resolver is an exceptional employer that fosters a collaborative and innovative work culture, making it one of Canada's Great Places to Work for six consecutive years. With a strong focus on employee growth, we offer comprehensive health benefits, professional development opportunities, and a flexible work environment that empowers our team members to thrive both personally and professionally. Join us in transforming risk management while enjoying open vacation policies, parental leave top-ups, and a vibrant office atmosphere filled with fun activities.
