Be a key player at Resmed as a Senior Product Manager for CCaaS, enhancing global contact center solutions via strategic product management and stakeholder collaboration in a remote capacity. Leverage platforms like RingCentral and Salesforce.
In this senior role, you will guide the evolution of our Global Revenue CCaaS Product Roadmap. Your expertise in NICE inContact and contact center operations will be imperative as you drive product strategy, ensuring operational alignment across diverse teams. You will work directly with GTS and revenue teams to create unified platform strategies that respect regional requirements and constraints.
Key Responsibilities:
- Develop, maintain, and execute the CCaaS Product Roadmap
- Present architectural recommendations to stakeholders
- Facilitate cross-functional workshops to clarify user requirements
- Drive operational feasibility through real-world CCaaS insights
- Align with CRM product teams on integration strategies
Requirements:
- Over 8 years of experience in CCaaS and product management
- Comprehensive knowledge of NICE inContact and Salesforce
- Demonstrated success in managing multi-region product roadmaps
- Strong analytical and strategic problem-solving skills
- Effective communication and persuasion abilities
Utilize your CCaaS expertise to transform customer interactions and drive success at Resmed.
CCaaS Senior Product Manager at Resmed in Ottawa employer: ResMed Inc
ResMed is an exceptional employer that champions innovation and collaboration within a diverse and inclusive culture. As an Information Security Specialist, you'll have the opportunity to work with cutting-edge technologies while contributing to meaningful health solutions on a global scale. With a commitment to employee growth and a supportive environment, ResMed empowers you to thrive in your career while making a positive impact on the world.
