At a Glance
- Tasks: Lead the evolution of global contact center solutions and drive product strategy.
- Company: Join Resmed, a leader in innovative healthcare technology.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on strategic innovation.
- Why this job: Make a real impact on customer interactions with cutting-edge CCaaS solutions.
- Qualifications: 8+ years in CCaaS and product management with strong analytical skills.
The predicted salary is between 103500 - 126500 $ per year.
Be a key player at Resmed as a Senior Product Manager for CCaa S, enhancing global contact center solutions via strategic product management and stakeholder collaboration in a remote capacity.
Leverage platforms like Ring Central and Salesforce.
In this senior role, you will guide the evolution of our Global Revenue CCaa S Product Roadmap.
Your expertise in NICE in Contact and contact center operations will be imperative as you drive product strategy, ensuring operational alignment across diverse teams.
You will work directly with GTS and revenue teams to create unified platform strategies that respect regional requirements and constraints.
Key
Responsibilities
- Develop, maintain, and execute the CCaa S Product Roadmap
- Present architectural recommendations to stakeholders
- Facilitate cross-functional workshops to clarify user requirements
- Drive operational feasibility through real-world CCaa S insights
- Align with CRM product teams on integration strategies
Requirements
- Over 8 years of experience in CCaa S and product management
- Comprehensive knowledge of NICE in Contact and Salesforce
- Demonstrated success in managing multi-region product roadmaps
- Strong analytical and strategic problem-solving skills
- Effective communication and persuasion abilities
Utilize your CCaa S expertise to transform customer interactions and drive success at Resmed. #J-18808-Ljbffr
CCaaS Senior Product Manager in Halifax employer: ResMed Inc
ResMed is an exceptional employer that champions innovation and collaboration within a diverse and inclusive culture. As an Information Security Specialist, you'll have the opportunity to work with cutting-edge technologies while contributing to meaningful health solutions on a global scale. With a commitment to employee growth and a supportive environment, ResMed empowers you to thrive in your career while making a positive impact on the world.
