Drive luxury and service excellence as the Service Lead for Client Experiences at Rennaï. Your focus will be on leading teams to enhance the overall client experience and operational efficiency.
This critical role revolves around coaching, managing service quality, and driving performance metrics to boost client satisfaction. You will leverage your leadership skills and beauty knowledge to foster an environment of empowerment and confidence for both clients and team members.
Key Responsibilities:
- Monitor and enhance client satisfaction metrics
- Provide ongoing coaching for ideal service delivery
- Execute daily operational responsibilities as MOD
- Collaborate on service offerings across beauty brands
- Support team training and development efforts
Requirements:
- 4+ years in retail, preferably in beauty or luxury
- Proven experience in team coaching and leadership
- Strong service orientation and client engagement skills
- Knowledge of CRM and clienteling processes
- Excellent problem-solving and communication skills
Be a part of a transformative beauty journey, enhancing client relationships through your leadership at Rennaï.
Rennaï Service Lead for Client Experiences employer: Rennaï
At Rennaï, we pride ourselves on being an exceptional employer that fosters a vibrant work culture focused on personal growth and empowerment. As a Service Experience Lead, you will not only elevate client experiences but also benefit from comprehensive training, real-time coaching, and opportunities for career advancement in the heart of modern beauty and personal care. Join us in creating a luxurious environment where your passion for service excellence can thrive, making a meaningful impact on both clients and your professional journey.
