Architect Customer Success platforms with frontend, backend, and Agentic AI expertise at Remitly in Burnaby, working onsite Tuesday through Thursday weekly. As a Senior Software Development Engineer, you will expand Remitly’s next-generation Customer Success platform. You will create workflows and capabilities that improve customer and agent experiences. The work spans scalable software, AI applications, and cross-functional collaboration. Key Responsibilities:
Lead technical strategy for Customer Success Technology engineering Contribute to architecture and long-term technical roadmaps Architect frontend, backend, and agentic AI solutions Troubleshoot issues and perform root cause analysis Collaborate with product managers, designers, and engineers Requirements:
Bachelor’s degree or equivalent work experience Six or more years of team-based software engineering experience Frontend and backend leadership experience Experience leading engineers on large features DevOps, CI/CD, and modern AI development tools experience Bring senior software engineering leadership, scalable architecture, and AI development experience to Remitly’s Customer Success platform.
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Senior Customer Success Software Engineer in Burnaby employer: Remitly
At Remitly, we pride ourselves on being an exceptional employer that champions innovation and collaboration. Our Connected Work Culture encourages dynamic teamwork and offers generous benefits, including four weeks of vacation, health and wellness support, and opportunities for professional growth through continuing education. Located in a vibrant community, we empower our employees to make a meaningful impact while enjoying a fulfilling work-life balance.
