Architect Customer Success platforms at Remitly using frontend, backend, and Agentic AI engineering skills in a hybrid work culture. As a Senior Software Development Engineer, you will expand Remitly’s next-generation Customer Success platform. You will architect workflows, launch high-impact capabilities, and improve experiences for customers and support agents. The work spans scalable software, AI applications, and cross-functional delivery. Key Responsibilities:
Lead technical strategy for Customer Success Technology engineering Shape architecture and technical roadmaps for software systems Translate requirements into scalable, high-quality software solutions Architect frontend, backend, and Agentic AI applications Troubleshoot issues and perform root cause analysis Requirements:
Bachelor’s degree or equivalent work experience Six or more years of team-based software engineering experience Frontend and backend leadership experience Experience leading engineers on large features Exposure to DevOps, CI/CD, and modern AI tools Lead customer-focused software engineering at Remitly across scalable systems, intuitive experiences, and Agentic AI capabilities.
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Senior Software Engineer Customer Success in Burnaby employer: Remitly Canada Operations, Inc.
At Remitly, we pride ourselves on being an exceptional employer that champions innovation and collaboration. Our hybrid work model fosters a culture of mentorship and teamwork, allowing you to thrive while contributing to meaningful projects in the financial sector. With ample opportunities for professional growth and a commitment to compliance excellence, joining our team as a Senior Principal Engineer means being part of a forward-thinking organization dedicated to transforming identity verification and authentication.
Contact Details:
Remitly Canada Operations, Inc. Recruitment Team
