At a Glance
- Tasks: Join a supportive team and manage customer payments while providing exceptional service.
- Company: Reliance, a leader in home services with a diverse and inclusive culture.
- Benefits: Competitive pay, career growth opportunities, and a great benefits plan for you and your family.
- Other info: Join a certified Great Place to Work with a focus on sustainability and inclusivity.
- Why this job: Be part of a company that values your growth and rewards your success.
- Qualifications: Post-secondary education in Business Administration and strong communication skills.
The predicted salary is between 37800 - 46200 $ per year.
Find Your Limitless with Reliance
By joining Reliance as an Administration Associate – Central Admin, you'll become an important team member and will be provided with the tools you need to succeed.
We have ambitious growth plans and are looking for Team Members who want to grow with us.
At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth, and we encourage it by rewarding our Team Members for their success in many ways.
If you're ready to find your limitless- Join us!
What will you do?
- Learn and grow as an important part of a team that cares about Reliance and its customers.
- Complete assigned work to meet team SLA
- Manage customer payments
- Complete Daily and Weekly Reporting
- Complete exception handling and open order investigations
- Investigate and reconcile aged AR
- Provide exceptional customer service, internally and externally
- Represent Reliance proudly as an ambassador
- Provide additional analytical reporting and other support as requested by Supervisor/Manager
- Coordinate the activities to identify, troubleshoot and find solutions to problems related to process, people and IT failures
- Responsible to ensure that process documentation related to the scope of responsibility are kept current
- Develop and nurture a culture of safety, quality, service, efficiency, and consistency
- Processing assigned work
What do we offer?
- The tools you need to succeed – including the tools for the job as well as training and development programs
- A successful and knowledgeable team to be part of and learn from
- Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
- A great benefits plan for you / your family
- Career paths so you can advance in the company
- A variety of perks for high-performing Team Members including the chance to win and be part of our annual President's Club trip to a tropical destination
- Award-winning and one of Canada's Most Admired Corporate Cultures with a proudly diverse and inclusive team
What do you bring?
- A growth mindset: above all else, we're looking for people who are dependable, ambitious and want to grow with Reliance
- Completion of a post-secondary degree/diploma in Business Administration or a related field
- Experience in managing customer payments and receivables including the reconciliation of payments
- Strong interpersonal skills with the ability to work well in a team environment
- Exceptional verbal and written communication skills and customer service skills
- High level of attention to detail and the ability to follow a task through to completion
- Advanced computer skills including the Microsoft Office suite- Excel, Word and Power Point
- Excellent time management and organization skills
- Demonstrated ability to work in a team environment
- Related experience in the HVAC industry would be considered an asset
Why Reliance?
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace.
With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada's largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers.
Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States.
Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016.
Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.
This posting is for an existing vacancy.
We use AI enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.
Reliance Home Comfort is an equal opportunity employer.
We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process.
For more information, please visit www. reliancehomecomfort. com.
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Administration associate – central admin in Cambridge employer: Reliance Comfort Limited Partnership o/a Reliance Home Comfort
At Reliance, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our commitment to employee growth is evident through ongoing training and development opportunities, ensuring that our team members thrive in their careers. Located across Canada, we offer a collaborative environment where innovative ideas are encouraged, making it an ideal place for passionate professionals looking to make a meaningful impact in the property management sector.
Contact Details:
Reliance Comfort Limited Partnership o/a Reliance Home Comfort Recruitment Team
