At a Glance
- Tasks: Manage customer inquiries and ensure efficient service delivery in a fast-paced logistics environment.
- Company: Join a dynamic 3PL company focused on customer satisfaction and teamwork.
- Benefits: Competitive salary, flexible hours, and opportunities for career advancement.
- Other info: Fast-paced environment with a focus on teamwork and professional growth.
- Why this job: Make a real difference by providing exceptional service and solving customer challenges.
- Qualifications: 3+ years of customer service experience in logistics and strong communication skills.
The predicted salary is between 16.2 - 19.8 $ per hour.
Elevate your career as a Customer Service Representative in a fast-paced, 3PL environment.
This role involves managing customer inquiries, shipment tracking, and ensuring efficient service delivery.
We are seeking a detail-oriented Customer Service Representative with over three years of experience in logistics or the 3PL industry.
You'll be the primary contact for customer communications, providing updates and maintaining accurate data in the Transportation Management System (TMS).
Your proactive problem-solving capacity will ensure seamless coordination among dispatch, operations, and carriers.
Key Responsibilities
- Act as primary contact for customer inquiries via phone and email
- Provide timely shipment updates and order statuses
- Enter and manage data in TMS with high accuracy
- Coordinate activities with dispatch and operations teams
- Resolve customer issues promptly and effectively
Requirements
- Minimum 3 years of customer service experience in logistics
- Familiarity with Truck Mate is a plus
- Strong attention to detail and communication skills
- Ability to multitask under pressure
- Proficient in Microsoft Office Suite
Bring your logistics expertise and dedication to service excellence to our CSR team today.
Customer Service Representative in Logistics in Brampton employer: Reliable Staffing
Join a dynamic team in Brampton, ON, where we prioritise safety and efficiency in our operations. As a shunter, you'll benefit from a supportive work culture that values your expertise and offers opportunities for professional growth. Enjoy flexible shifts and a collaborative environment that fosters teamwork and innovation, making it an ideal place for those seeking meaningful employment.
