At a Glance
- Tasks: Lead customer success for high-value accounts and drive AI adoption in legal workflows.
- Company: Relativity, a leader in innovative legal technology solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Join a dynamic team focused on innovation and excellence.
- Why this job: Make a significant impact on customer success and shape the future of legal tech.
- Qualifications: Experience in customer success management and strong relationship-building skills.
The predicted salary is between 90000 - 110000 $ per year.
Relativity is seeking a Lead Customer Success Manager to own Premier Tier outcomes for high-value accounts.
You will coordinate the account team (TAM, Adoption Services, Executive Sponsor), manage customer health, and drive AI adoption across complex legal workflows.
As a methodology leader and internal multiplier, you will train CSMs, develop playbooks, and lead executive business reviews.
You will maintain C-suite relationships, partner with Sales on expansion, and ensure renewals through
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Senior CSM - Premier Accounts & AI Change Leader in Winnipeg employer: Relativity
Relativity is an exceptional employer that fosters a dynamic and collaborative work culture, where legal professionals are empowered to drive business forward rather than slow it down. With a strong focus on employee growth, the company offers competitive compensation, including performance bonuses and long-term incentives, while providing opportunities to engage with cutting-edge AI legal technology. Located in a remote/hybrid setting, Relativity encourages flexibility and innovation, making it an ideal workplace for those seeking meaningful and rewarding careers in commercial transactions.
