Lead personalized guest service as Front Office Supervisor at the Wickaninnish Inn on Vancouver Island's West Coast. Apply strong hospitality leadership and communication skills.
At this family-owned Relais & Châteaux property, you will support the Front Office Manager and guide team members. The position focuses on guest concerns, service standards, Human Resources functions, and efficient departmental operations. You will help maintain the Inn's recognized standards.
Key Responsibilities:
- Ensure personalized service meets Relais & Châteaux, AAA, and Forbes standards
- Support the Front Office Manager as a hands-on supervisor
- Assist guests and team members requiring immediate support
- Contribute to Front Office learning and development
- Maintain departmental cleanliness, systems, and administrative operations
Requirements:
- Minimum two years' Front Office supervisory or management experience
- High-end full-service facility experience
- Excellent interpersonal, verbal, and written communication skills
- Strong organization, multitasking, and problem-solving abilities
- Working knowledge of Maestro, PMS, Microsoft Word, Squirrel, File Maker Pro, and Excel
Bring hands-on supervision, guest service expertise, and operational organization to the Wickaninnish Inn Front Office team.
Front Office Supervisor Wickaninnish Inn in Ottawa employer: Relais & Châteaux
L’Auberge Saint-Antoine, un hôtel boutique de luxe au cœur du Vieux-Port de Québec, est un employeur exceptionnel qui valorise le respect, la communication et l'innovation. En rejoignant notre équipe dynamique, vous bénéficierez d'avantages tels qu'une assurance collective dès l'entrée en poste, des REER avec contribution de l'employeur, ainsi que des rabais dans de nombreux Relais & Châteaux. Nous offrons également des opportunités de croissance personnelle et professionnelle dans un environnement chaleureux où chaque membre est traité comme une famille.
