Account Manager

The Account Manager will leverage his/her project management and managerial abilities to supervise functions for Reimagined Parking's client-facing accounts. Reporting to the general manager, he/she will act as a key point of client contact while engaging in frequent client meetings and executing end-to-end operations, including staffing, expenditure, and budgeting.

Key Responsibilities

• Serve as a key point of client contact to ensure the delivery of high-quality customer service for an assigned account(s); evaluate service quality and initiate corrective action.
• Interface with client representatives for status updates; address any actual or potential problems; assist line management in negotiation of client contract and provide support during client start-up; support security planning, assessments, and surveys; review and update post orders.
• Govern staffing operations for account by controlling labor costs and aligning schedules with client requirements.
• Oversee, coordinate, and spearhead recruitment, selection, orientation, training development and retention efforts of high caliber staff; administer driving training.
• Maintain and submit payroll records and other associate and business information.
• Plan, assign, and direct work while coaching employees to drive productivity and engagement.
• Maintain a positive, professional environment by enforcing departmental dignity and respect and executing disciplinary actions.
• Ensure employees comply with applicable laws, regulations, policies, and procedures.
• Develop and direct assigned account budgets while providing input on company initiatives and resolving issues.
• Perform tasks and duties as required for an assigned account, including authorizing expenditures (i.e., equipment, supplies, and vehicles) and maintaining inventory.

Skills, Knowledge and Expertise

• Excellent customer service and communication skills.
• Ability to verbally communicate with team members, management, and clients.
• Must have the ability to speak, read and write English.
• Knowledge of parking operations and procedures.
• Knowledge of supervisory practices and procedures.
• Skilled in staff supervision, including assigning work and providing training and discipline.
• Ability to provide positive direction and motivate performance.
• Must be willing to participate in the Company's pre-employment screening process including drug screen and background investigation.
• Experience in account management and revenue collection.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Benefits

• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and AD&D: Basic Life and Accidental Death Insurance to secure your future with essential protection for you and additional options for your loved ones.
• Short-Term Disability (STD): Income protection when you need time to recover.
• Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn.
• Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home.
• Registered Retirement Savings Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group).
• Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family.