Assistant Manager of Care, Dementia Care in Kitchener

Location: 247 Franklin St N - Sunnyside Home

Number of Positions: 1

Division: Community Services

Hours of Work: 35 hours per week, 0830-1630. Monday-Friday. Must be available to flex evening and weekend work as required.

Union: Management/Management Support

Grade: Management/Management Support Grade 07

Salary Range: $104,413.40 - $130,530.40

Posting Date: March 19, 2026 @ 12:00 AM

Closing Date: March 26, 2026 @ 11:59 PM

The Role:

• Supervises the delivery of nursing services/care for the dementia care areas and responsive behaviour program in a long-term care home.
• Ensures the delivery of person-centred care that maximizes residents’ independence and supports their physical and emotional well-being.
• Supervises an interdisciplinary team in a 24/7 operation.
• Leads and coordinates responsive behavioural supports to resident care teams.

Duties/Responsibilities:

• Supervises an interdisciplinary team including Team Leaders, Registered Nurses, Registered Practical Nurses, and Personal Support Workers.
• Implements policies and procedures to ensure staff compliance with legislation, standards, policies, and procedures.
• Assists in the development of policies and procedures.
• Supervises the development and maintenance of resident care plans; ensures resident needs are captured, and that assessment and medication protocols are followed.
• Leads the development of behavioural support strategies for residents with responsive behaviours.
• Coordinates the provision of behavioural supports and consultation services to direct care teams throughout the home.
• Collaborates with direct care teams, residents, their families, and external consultants.
• Supervises the resident high intensity needs program; oversees the submission of monthly reports to the Ministry.
• Supervises resident admissions for dementia care and responsive behaviour program supports.
• Prepares program reports for Manager; compiles information/records for Ministry audits.
• Recommends program changes to management to support continuous quality improvement.
• Identifies staffing needs and schedules staff to support 24-hour coverage.
• Provides advice, guidance, and recommendations to management and staff on best practices, methods, and the Division’s approach to dementia care and responsive behaviours.
• Provides in-house training and demonstrates care methods to divisional staff.
• Works with other divisional supervisors to support collaborative multi-disciplinary teams.
• Provides input into the overall resident care budget.
• Monitors the use of program resources and equipment.
• Mediates disagreements in care involving staff, residents, their families, physicians, community agency, and hospital staff.
• Participates on committees with local and provincial stakeholders in long-term care, to improve services/practices.
• Backs up other members of the resident care management team as required.
• Performs related duties as required.

Knowledge, Skills, and Abilities:

• Knowledge of dementia care and responsive behaviour methods and approaches.
• Knowledge of the principles of adult learning.
• Knowledge of and ability to comply with policies, procedures, collective agreements, and related legislation.
• Knowledge of community resources for older adults with mental health and addiction issues.
• Analytical, organizational, problem solving, and continuous improvement skills.
• Leadership, negotiation, mediation, communication, presentation, and human relations skills.
• Ability to read and interpret legislation, journals, communications, books, newsletters, correspondence, charts, reports, resident files, policy and procedure manuals, and collective agreements.
• Ability to write reports, policies and procedures, and training resources.
• Computer skills with ability to use software such as Microsoft Office, electronic health records, and MDS/RAI.
• A tuberculosis (TB) test and annual influenza immunization are required.
• Must provide an acceptable Police Vulnerable Sector Check (Level 3).
• Ability to participate in an official standby/on-call rotation.
• Ability to travel within Waterloo Region.
• Ability to implement and monitor compliance with the Departmental vision and philosophy for integrated customer service.
• Ability to support and demonstrate the Region’s values.

Region of Waterloo is committed to building a workforce through fair, equitable, and accessible hiring practices that allow us to hire qualified staff who reflect the diversity of the community we serve and to promote a respectful, inclusive, and equitable workplace.

We invite all interested individuals to apply and actively encourage applications from members of groups with historical and/or current barriers to equity.

For questions or to request accommodations during your recruitment, onboarding or employment, please contact talentmanagement@regionofwaterloo.ca, or by calling our Service First Contact Centre at phone number (519) 575-4400.

Use of Artificial Intelligence in the Hiring Process: Region of Waterloo may use artificial intelligence (AI) tools to enhance efficiency during the recruitment process. However, applications will also be reviewed by a member of our Talent Acquisition team to ensure a fair and thorough assessment.