Turn Reflow's first-demo excitement into customer adoption, retention, and growth through onboarding and workflow intelligence. This customer-facing role supports flexible work arrangements.
As Customer Success Manager, you will own setup, onboarding, adoption, and long-term success for partners. You will shorten time-to-value, structure customer feedback, and support product decisions. The work combines customer relationships, contract coordination, playbook creation, and growth experiments with founders.
Key Responsibilities:
- Own setup, onboarding, adoption, and long-term customer success
- Move customers quickly from demo value to adoption
- Structure feedback for product and engineering decisions
- Support contracts with partners and the legal team
- Build relationships supporting expansions and renewals
Requirements:
- Entrepreneurial experience as founder, early employee, or operator
- Technical, finance, economics, or product background
- Ability to understand business needs and configure products
- Strong written, verbal, and customer-facing communication
- Methodical approach to templates, metrics, and playbooks
Shape Reflow customer success through analytical onboarding, structured feedback, strong communication, and relationships supporting retention and growth.
Customer Success Manager Reflow in Toronto employer: reflow
At Reflow, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As a Lead Full Stack Developer, you'll have the unique opportunity to work closely with our founders and early team, shaping the future of our intelligence-driven platform while enjoying competitive compensation and a flexible work environment. We are committed to your professional growth, offering you the chance to influence product architecture and development practices in a high-trust, high-impact setting.
