Hotel front desk work requires reservation management and customer service. This on-site hospitality position serves guests at the physical location.
The Front Desk Agent registers arriving guests, assigns rooms, and processes departures. You will manage reservations, answer telephone calls, provide hotel information, and address guest complaints. The position requires English, secondary school graduation, and one to less than two years of experience.
Key Responsibilities:
- Register arriving guests and assign rooms
- Take, cancel, and change room reservations
- Process departures, charges, and guest payments
- Provide hotel services and local area information
- Investigate and resolve complaints and claims
Requirements:
- English language proficiency
- Secondary school graduation certificate
- One to less than two years of experience
- Knowledge of central reservation and database systems
- Valid driver's licence and own transportation
Use reservation systems, communication skills, and organized service to support guests as an on-site hotel Front Desk Agent.
