OVERVIEW
LANGUAGES
English
EDUCATION
- Secondary (high) school graduation certificate
EXPERIENCE
1 year to less than 2 years
ON SITE
Work must be completed at the physical location. There is no option to work remotely.
WORK SETTING
- Hospitality industry
RESPONSIBILITIES
TASKS
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
EXPERIENCE AND SPECIALIZATION
COMPUTER AND TECHNOLOGY KNOWLEDGE
- Multi-line switchboard
- Word processing software
- Database software
- Central reservation system (CRS)
- Spreadsheet
- Internet
ADDITIONAL INFORMATION
TRANSPORTATION/TRAVEL INFORMATION
- Own transportation
- Valid driver's licence
WORK CONDITIONS AND PHYSICAL CAPABILITIES
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
PERSONAL SUITABILITY
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
BENEFITS
HEALTH BENEFITS
- Dental plan
- Health care plan
- Vision care benefits
