Elevate your IT career with Redox as an IT Helpdesk Support Officer. Join our Minto team to enhance your skills supporting hardware and software systems while enjoying a flexible work environment.
At Redox, we're seeking a motivated individual to provide IT support in our head office located in Minto, South-West Sydney. In this role, you'll collaborate with skilled IT professionals while gaining hands-on experience with cutting-edge Microsoft technologies. Your responsibilities will include troubleshooting hardware and software issues, managing helpdesk requests, and contributing to IT projects.
Key Responsibilities:
- Answer incoming calls and monitor IT helpdesk support queues
- Triage and troubleshoot support requests effectively
- Log, update, and close tickets in Zendesk system
- Perform user adds/moves/changes in various IT systems
- Write technical documentation and How-To Guides
Requirements:
- Minimum 1 year IT helpdesk experience
- Tertiary qualifications in IT or relevant certifications
- Solid knowledge of Microsoft platforms and technologies
- Strong problem-solving and communication skills
- Ability to work both independently and in a team
Take the next step in your IT career with Redox's supportive and innovative workplace.
IT Helpdesk Support Officer at Redox in Arthur employer: Redox
Redox is an exceptional employer that fosters a collaborative and supportive work culture, making it an ideal place for a Management Accountant focused on data analytics. With competitive salaries, daily onsite lunches, and a hybrid work environment, employees enjoy a balanced lifestyle while contributing to a company that values diversity and growth. Located in Minto, South-West Sydney, Redox offers unique opportunities for professional development and the chance to be part of an Australian success story in a thriving industry.
