At a Glance
- Tasks: Build strong relationships with transit agencies and support strategic account development.
- Company: Leading mobility technology organization focused on public transportation.
- Benefits: Competitive salary, industry visibility, and opportunities for meaningful impact.
- Other info: Great opportunity for career growth and exposure to high-profile projects.
- Why this job: Join a dynamic team and shape the future of public transportation.
- Qualifications: Experience in account management or client success, preferably in transportation or technology.
The predicted salary is between 121500 - 148500 $ per year.
Our client is seeking a relationship-oriented and strategically minded Director of Client Success to support key transit agency partnerships across the US. This individual will serve as a senior interface between the client organization and internal teams across sales, delivery, technical operations, and executive leadership.
The role is well-suited for someone who enjoys working at the intersection of technology, public transportation, and long-term customer strategy. The Director of Client Success will help strengthen trusted relationships with agency stakeholders, support strategic account development, and ensure clients experience a coordinated and responsive partnership.
This is a highly visible position offering broad exposure to complex transit programs, executive-level discussions, and major public-sector mobility initiatives. The successful candidate will play an important role in helping align customer priorities with internal business objectives while navigating a dynamic and evolving transit technology environment.
Key Areas of Focus
- Developing and maintaining strong relationships with senior client stakeholders
- Supporting long-term account strategy and identifying future opportunities
- Coordinating internal teams to ensure a unified and effective customer approach
- Helping manage sensitive issues, escalations, and client communications
- Acting as a trusted advisor and advocate for the customer internally
- Contributing to strategic growth within an established and globally recognized mobility technology organization
Ideal Candidate Experience in account management, client success, business development, consulting, or strategic program leadership within transportation, infrastructure, or technology-related environments. Experience working with public-sector organizations or transit agencies is particularly valuable.
This opportunity offers excellent industry visibility and the ability to build meaningful relationships within the public transportation sector while contributing to high-profile mobility programs across the USA.
Please contact Josie Summa at 904-236-6641 or josie@redmondsearch.com for additional information and expression of interest.
Customer Success Manager employer: Redmond Consulting
As a Client Success Director in Mobility Technology, you will thrive in a dynamic work culture that prioritizes innovation and collaboration in Toronto's vibrant public transportation sector. The company offers exceptional employee growth opportunities, including professional development programs and mentorship, ensuring you can make a meaningful impact while advancing your career. With a commitment to fostering strong relationships and a supportive environment, this role is perfect for those looking to drive change in mobility solutions.
