At a Glance
- Tasks: Lead customer projects from handoff to delivery, ensuring timelines and expectations are met.
- Company: Join a dynamic team focused on customer success in a technical environment.
- Benefits: Competitive salary, professional growth opportunities, and a collaborative work culture.
- Other info: Ideal for those passionate about customer relationships and complex project coordination.
- Why this job: Make a real impact by enhancing customer experiences and driving project success.
- Qualifications: 5+ years in project management with strong communication and organizational skills.
The predicted salary is between 76500 - 93500 $ per year.
Our client is seeking a Project Manager - Customer Success to lead the post-sale customer journey from project handoff through delivery, commissioning, and final acceptance. This role serves as the primary point of contact for customers while keeping project timelines, commercial commitments, and key milestones on track. The ideal candidate will bring strong project management experience, a customer-focused approach, and the ability to coordinate complex projects within a technical or manufacturing environment.
Your Success Will Be Defined By Your Ability To:
- Lead project handoffs and confirm scope, deliverables, timelines, commercial terms, and customer expectations.
- Serve as the primary customer contact throughout project execution, providing clear and proactive communication.
- Manage integrated project schedules, milestones, dependencies, and critical-path activities.
- Coordinate engineering approvals, manufacturing milestones, testing, shipping, commissioning, and final acceptance.
- Identify schedule, cost, and delivery risks early and coordinate practical solutions with internal teams.
- Track billing milestones, project costs, change orders, and overall financial performance.
- Manage customer-driven scope changes and ensure appropriate documentation and approvals are in place.
- Coordinate with Engineering, Manufacturing, Finance, Sales, and Operations to keep projects moving forward.
- Support freight, customs, permitting, site readiness, and other delivery requirements as needed.
- Capture customer feedback and lessons learned to strengthen future project delivery and client relationships.
Your strengths include:
- 5+ years of customer-facing project management, account management, or customer success experience.
- Experience in industrial, custom manufacturing, or engineered-to-order environments.
- Strong experience managing project schedules, dependencies, and multiple concurrent priorities.
- Ability to work effectively with technical drawings, engineering teams, and manufacturing operations.
- Familiarity with milestone billing, project costing, logistics, and change management.
- Excellent communication, customer relationship, and organizational skills.
- Post-secondary education in Business, Engineering, Project Management, or a related field.
- PMP designation considered an asset; equivalent complex project experience will also be considered.
- Experience with ERP systems or cross-border shipping considered an asset.
Project Manager in Edmonton employer: Recruitment Partners Inc.
Join a dynamic team as a Manufacturing Manager where your leadership will drive operational excellence in a fast-paced environment. Our company fosters a culture of safety, quality, and continuous improvement, offering robust employee growth opportunities and a collaborative work atmosphere. Located in a thriving industrial hub, we provide competitive benefits and a commitment to developing our workforce, making us an exceptional employer for those passionate about manufacturing leadership.
