Serve insurance clients across Canada using French and English, accurate service, and a hybrid schedule with three weekly office days.
This contract Customer Service Representative role supports an insurance client serving customers nationwide. You will explain retirement products, answer policy inquiries, and resolve increasingly complex requests. The work requires contact center experience, administrative systems knowledge, and strong customer service skills.
Key Responsibilities:
- Handle complex client service requests at initial contact
- Explain retirement products and investment policy information
- Process transactions and complete required policy forms
- Resolve inquiries using multiple administrative systems
- Report recurring concerns and recommend service improvements
Requirements:
- One year of contact center work experience
- Fluency in French and English
- Customer service focus and demonstrated skills
- Knowledge of business policies and procedures
- Analytical, organized, and effective problem-solving abilities
Apply bilingual customer service, policy knowledge, and analytical skills while supporting responsive insurance service across Canada.
Bilingual Insurance Customer Service Representative in Montréal employer: Recruit Action inc.
RBC is an exceptional employer that fosters a dynamic work culture where innovation and collaboration thrive. As a Lead Software Engineer, you will have access to extensive professional development opportunities, allowing you to grow your skills in cutting-edge technologies while working on impactful projects in the heart of a vibrant city. With a commitment to employee well-being and a focus on diversity and inclusion, RBC stands out as a rewarding place to build a meaningful career.
