- Industry Sales, Customer Service, and Contact Center
- Date Opened 10/19/2026
- Country Canada
- Job Opening ID 8127
- Job Type Contract
Job Description
Bring your passion for customer service to the insurance sector for our client and be part of a dynamic, collaborative environment serving clients across Canada. This opportunity offers the chance to build meaningful relationships, expand your knowledge of financial products, and contribute to a positive customer experience every day.
What is in it for you:
- Hourly salary of $25.
- Hybrid work, with 3 days per week in the office.
- Rotating weekday schedule, 8:00 am to 8:00 pm.
Responsibilities:
- Handle increasingly complex client service requests accurately and thoroughly at the initial point of contact.
- Provide accurate and complete information on retirement products and respond to inquiries regarding retirement and investment policies.
- Use multiple administrative systems to resolve inquiries within defined service standards.
- Assist customers with completing appropriate forms and other policy requirements.
- Process transactions on behalf of clients when required.
- Identify and report recurring client concerns and recommend strategies to resolve issues and improve the service experience.
- Recommend client-centered resolutions and initiate exceptions within established guidelines.
- Identify opportunities and recommend improvements to operational processes and practices.
- Build positive customer relationships while contributing to a collaborative team and delivering excellent customer service.
- Maintain current knowledge of company policies, procedures, processes, systems, and products.
- Meet expectations related to productivity, accuracy, compliance, and service excellence.
- Confidently manage unclear or unfamiliar client expectations and differing opinions or personalities.
- Manage multiple cases effectively in a high-volume, fast-paced environment.
- Serve as a liaison between customers and other teams to support responsive, high-quality service.
- Participate in process improvement activities and departmental or divisional initiatives.
- Work within established timelines, including shifts, breaks, call lengths, and constructive feedback.
What you will need to succeed:
Required qualifications
- 1 year of work experience in a contact center.
- Customer service focus and skills.
- Knowledge of business policies, procedures, and concepts.
- Bilingual in French and English to serve clients across Canada.
Preferred qualifications
- Post-secondary education with industry certification, or equivalent work experience.
- Ability to build positive relationships between customers and the company.
- Commitment to achieving high levels of service excellence.
- Ability to work independently or with minimal direction within a team.
- Analytical and problem-solving skills.
- Ability to take responsibility and ownership through resolution.
- Ability to organize, prioritize, and multitask effectively.
- Ability to collaborate effectively with teams and peers.
Bilingual Customer Service Representative employer: Recruit Action inc.
RBC is an exceptional employer that fosters a dynamic work culture where innovation and collaboration thrive. As a Lead Software Engineer, you will have access to extensive professional development opportunities, allowing you to grow your skills in cutting-edge technologies while working on impactful projects in the heart of a vibrant city. With a commitment to employee well-being and a focus on diversity and inclusion, RBC stands out as a rewarding place to build a meaningful career.
