We are currently seeking an Assistant Resident Manager to live and work at one of our properties. This position would require you to live on-site and work four weekdays each week, every second weekend and on-call some evenings. This offer is for an existing vacant position within the organization.
What we offer to employees:
- Salary + apartment suite included
- Signing bonus
- Employer paid benefits
- Quarterly bonuses based on property performance
- Annual bonuses based on personal performance
- Ongoing training programs
- Awards for years of service
- Opportunity for career development
- Inclusive and diverse work environment
- Annual holiday parties & summer BBQs
Customer Service:
- Greet and interact with residents in a friendly and professional manner
- Promote a welcoming atmosphere
- Demonstrate excellent customer service and a "can-do" attitude
- Attend to resident concerns and service requests within 24 hours
- Follow up with residents to ensure a high level of customer satisfaction
- Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
- Organize, promote and execute resident events (i.e. holiday parties & summer barbeques)
General Cleaning:
- Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops
- Knowledge and safe handling of cleaning chemicals
- Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready
- Dust fire hose cabinets, bells and elevator tracks to minimize excess debris
- Monitor and clean of garbage chutes, garbage and recycling rooms
- Collection of garbage and recycling bins in coordination with the city waste schedule
- Knowledge and understanding of the safe handling of cleaning materials (WHMIS)
- Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting entrances, walkways, and rooftop access
Property Maintenance:
- Assist residents how to complete maintenance requests through the proper channels
- Daily walkthroughs of each floor, stairwell, and common areas fixing minor deficiencies
- Report serious deficiencies related to curb appeal or safety hazards to the direct supervisor for further action
- Assist the supervisor in HVAC monitoring, troubleshooting minor electrical, plumbing, boiler & chiller maintenance
- Assist the supervisor with scheduling and overseeing repair activities of tradesmen and contractors as required
Fire Safety:
- Knowledge of fire and life safety response systems (fire alarms and detection systems)
- Assist in emergency procedures
Qualifications
- Strong customer service skills
- Previous or similar property management experience (an asset)
- Display a professional/presentable appearance
- Basic computer and keyboarding skills
- Ability to perform general cleaning duties, and minor maintenance repairs
- Must be able to lift up to 50lbs, items could include garbage bins, furniture, appliances or while performing snow removal duties, sometimes for extended periods of time
- Good written and verbal communication skills
- Fluent in English and French
#QC
Assistant Resident Manager (Sherbrooke) employer: Realstar
Join a dynamic team as a Manager, Asset Management, where you will play a pivotal role in enhancing the performance of our multi-residential portfolio. We pride ourselves on fostering a collaborative and inclusive work culture that prioritizes employee growth through extensive training programs and career development opportunities. Located in a vibrant area, we offer competitive compensation, employer-paid benefits, and a supportive environment that encourages innovation and excellence.
