At a Glance
- Tasks: Live on-site and manage property operations while providing excellent customer service.
- Company: Join a dynamic team at a leading property management company.
- Benefits: Competitive salary, bonuses, training programs, and gym discounts.
- Other info: Enjoy a vibrant work environment with fun events and growth opportunities.
- Why this job: Gain hands-on experience in property management and build your career.
- Qualifications: Customer service skills and ability to handle maintenance tasks.
The predicted salary is between 38000 - 38000 $ per year.
We are currently seeking an Assistant Resident Manager to live and work at one of our properties. This position would require you to live on-site and work four weekdays each week, every second weekend and on-call some evenings.
What we offer to employees:
- Base Compensation is $38,000, this figure includes an apartment suite (taxable benefit).
- Employer paid benefits
- Quarterly bonuses based on property performance
- Annual bonuses based on personal performance
- Extensive and ongoing training programs and a work-smart environment
- Gym membership discount
- Awards for years of service
- Opportunity for career development
- Inclusive and diverse work environment
- Annual holiday parties & summer BBQ's
Responsibilities:
- Customer Service:
- Greet and interact with residents in a friendly and professional manner
- Promote a welcoming atmosphere
- Demonstrate excellent customer service and a "can-do" attitude
- Attend to resident concerns and service requests within 24 hours
- Follow up with residents to ensure a high level of customer satisfaction
- Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
- Organize, promote and execute resident events (i.e. holiday parties & summer barbeques)
- General Cleaning:
- Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops
- Knowledge and safe handling of cleaning chemicals
- Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready
- Dust fire hose cabinets, bells and elevator tracks to minimize excess debris
- Monitor and clean garbage chutes, garbage and recycling rooms
- Collection of garbage and recycling bins in coordination with the city waste schedule
- Knowledge and understanding of the safe handling of cleaning materials (WHMIS)
- Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting entrances, walkways, and rooftop walkways
- Property Maintenance:
- Assist residents how to complete maintenance requests through the proper channels
- Daily walkthroughs of each floor, stairwell, and common areas fixing minor deficiencies
- Report serious deficiencies related to curb appeal or safety hazards to the direct supervisor for further action
- Assist the supervisor in HVAC monitoring, troubleshooting minor electrical, plumbing, boiler & chiller maintenance
- Assist the supervisor with scheduling and overseeing repair activities of tradesmen and contractors as required
Qualifications:
- Previous or similar property management experience an asset
- Strong customer service skills
- Good written and verbal communication skills
- Basic computer and keyboarding skills
- Ability to perform general cleaning duties, and minor maintenance repairs
- Must be able to lift up to 50 lbs.
- Ability to push and move objects exceeding 50 lbs. (e.g. garbage bins, appliances)
- Fluent in English and French (applicable to Quebec only)
Assistant Resident Manager in Kitchener employer: Realstar
Join a dynamic team as a Manager, Asset Management, where you will play a pivotal role in enhancing the performance of our multi-residential portfolio. We pride ourselves on fostering a collaborative and inclusive work culture that prioritizes employee growth through extensive training programs and career development opportunities. Located in a vibrant area, we offer competitive compensation, employer-paid benefits, and a supportive environment that encourages innovation and excellence.
We think you need these skills to ace Assistant Resident Manager in Kitchener
Communication Skills
Time Management
Problem-Solving Skills
Adaptability
Attention to Detail
Organizational Skills
Customer Service
